Road Service Technician

About Crown Power & Equipment:

We provide a comprehensive range of outdoor power equipment, as well as large and small machinery from top manufacturers such as Case iH, Vermeer, Grasshopper, and Cub Cadet, to mention a few.

We are proud of our past, and excited for our future. We have over 32 years of continuous growth and employee satisfaction. In fact, some employees (and customers) were with us when we opened our doors in 1992.

We wouldn’t have been able to achieve this level of success without a team of dedicated employees!

If you are looking at growing your career, we invite you to apply today!

Benefits Offered:

In addition to competitive wages, we provide the following benefits:

Crown Power & Equipment pays 85% of the medical, dental, and vision premiums for employee only coverage

$25,000 basic life insurance policy provided at no cost with the option to add voluntarily up to an additional $500,000

Additional voluntary benefits: Accident, Critical Illness, & Short-term Disability

Paid vacation and PTO

Paid Holidays

Eligible to participate in the 401(k) plan after 90-days of employment with a Company match up to 4%

Product discounts

Road Service Technician:

We are looking for a professional road service technician to travel to customers sites to install, maintain, troubleshoot, and repair equipment, providing on-site technical support by diagnosing problems, replacing parts, and ensuring proper functionality of machinery while maintaining positive customer relationships and adhering to Company safety protocols.

Essential Functions, Duties & Responsibilities:

Independently diagnose and identify issues with agricultural and construction equipment by examining, listening to machinery, checking gauges, and reviewing inspection reports

Perform repairs by disassembling defective machinery, replacing worn or damaged parts, and reassembling equipment according to specifications, using hand tools, and possibly welding equipment, and other machinery

Conduct routine maintenance by cleaning, lubricating, and adjusting parts on equipment to prevent breakdowns and ensure proper functionality

Analysis of electrical and hydraulic systems for troubleshooting and repairing electrical wiring, sensors, and hydraulic components on modern agricultural machinery

Tuning and overhauling engines, including adjusting valves, replacing filters, and checking compression to ensure proper engine maintenance

Identifying necessary parts for repairs and ordering them from the Parts Department

Keeping detailed records of repairs performed, parts used, and customer information

Effectively communicate equipment issues and resolutions to supervisor and customers

Clean, organize, and maintain the condition of the shop, inventory, tools, and equipment

Maintain current product knowledge of all equipment/machinery available through the dealership for ease of operation and maintenance

Adhere to, enforce all safety regulations, and wear all safety equipment as required

Participate in training as assigned

Work effectively and cooperatively with peers and management

Ownership of personal tools

Other duties as assigned

Required Skills & Knowledge:

Strong understanding of mechanical principles, including engines, hydraulics, electrical systems, and power transmissions

Ability to read and interpret technical manuals, schematics, and blueprints

Diagnosing complex issues and determining the best course of action for repairs

Ability to use a variety of hand tools, including wrenches, sockets, screwdrivers, and pliers

May need to perform welding repairs on damaged metal components

Requirements

Required Qualifications:

High School diploma or GED certificate

Excellent customer service skills

Aptitude for listening and following directions

Proficient written and verbal communication skills

Ability to prioritize work and meet deadlines

Attention to detail

Ability to work independently

Strong decision-making and problem-solving skills

Safety-minded work habits

Physical Requirements:

Must be able to stand for extended periods of time with walking, climbing stairs, reaching, pushing, pulling, leaning, and twisting

Ability to lift items up to 75 lbs. and work in awkward positions

Fitness to work in adverse and extreme weather conditions

Preferred Qualifications

Experience working in an agricultural/construction equipment industry

Valid Class E driver's license or better

Basic computer experience

Forklift & power washing experience

Candidate is required to successfully pass the pre-employment screenings which include background check, pre-employment drug screening, as well as driving record evaluation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Reports To: Service Manager