PART-TIME COMMUNITY MEALS-ON-WHEELS ASSESSOR

Job Description

LifeCare Alliance

Position Title: Part-time Community Meals-on-Wheels Assessor EEO:

Reports To: Manager, Intake and Assessments

Position Summary:

This position is responsible for initial and annual assessments of home meal delivery clients, navigating complicated client concerns, and determining client eligibility to receive services. This position will be focused on clients enrolled in a grant-funded initiative through the Administration of Community Living, but also may help case manage active clients in the traditional Meals on Wheels program. This position will have frequent contact with clients and agency personnel. A positive, forward thinking and cooperative image and attitude is crucial for this position.

Work performed in this position will be of a complex, professional and confidential nature. Work requires considerable understanding of seniors and handicapped individuals, and aging network with an attention to detailed written documentation, customer service, interviewing and communication skills. Work performed is under the general supervision of the Manager of Intake and Assessments and the Nutrition Programs Director and in cooperation with other LifeCare Alliance staff, but will require a significant amount of independence and self-direction.

This is a 100% grant-funded position with an anticipated end date of 7/31/26. Although the grant is expected to end on that date, sometimes additional funding can be obtained to extend a grant beyond the end date. If that would occur, your employment under the grant might also be extended. However, you should be aware that your employment as an employee of LifeCare Alliance is considered to be at will and may be terminated by you or LifeCare Alliance at any time regardless of the end date of the grant.

Principle Responsibilities/Essential Functions

Responsible for conducting interviews with home-delivered meal clients, assessing current clients for additional support needs, and determining client eligibility to receive LifeCare Alliance services and/or enrollment into project. These interviews are conducted over the phone and/or in person. This includes scheduling and interviewing clients; completing appropriate applications and paper work; determining funding eligibility and services for which client qualifies; providing alternate sources to those ineligible; providing follow-up with agency staff; and documenting client changes and concerns.

Responsible for producing accurate detailed client information for client database. This includes reviewing and revising interview paperwork, referral applications, and reassessment forms; providing required funder paperwork; and relaying appropriate paperwork and information to the department across agency.

Responsible for working closely across departments, attending and contributing to cross department meetings.

Responsible for performing various auditing and reporting functions to ensure agency and funder compliance, to ensuring grant progress is on track.

Performs other departmental and agency related functions as necessary. This includes driver observations and client follow up, attending departmental and agency meetings as necessary, serving on departmental and agency committees as necessary, attending and assisting with departmental and agency special events as necessary, and performing other assignments as necessary.

Working Conditions:

Majority of hours completed on telephone or in person with clients, with some follow up to include agency-wide referrals or outside agency referrals to provide wrap around services for client. Possible monthly meeting via zoom or in person. In person onboarding training required.

Approved for up to 20 scheduled hours weekly; flexible schedule.

Qualifications:

Associates or Bachelor’s degree in social work or other human service field preferred. Experience in a community services organization preferred. Preferred experience working with older adults, experience in interviewing and case management. Must have valid Ohio driver’s license; vehicle available for agency use; and adequate auto insurance.

Knowledge, Skills and Abilities:

Knowledge of community organizations and resources available to such.

Knowledge of non-profit organizational dynamics.

Knowledge of the needs of the elderly.

Skills in speaking, meeting, writing and corresponding with diverse populations and audiences.

Ability to seek out new methods and principles and willingness to incorporate them into existing practices.

Ability to read financial reporting documents.

Ability to work independently, making independent decisions as appropriate.

Ability to develop and maintain effective working relationships with staff members, clients and community health and social agencies.

Ability to prepare and maintain adequate records and reports.

Ability to quickly and accurately identify problems and solutions.

Ability to use mature judgment in decision making and sensitivity in relating to co-workers and clients.

Part-time

Hybrid remote