Senior Software Engineer

Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products.

That is why we are looking for a Senior Back-End Engineer who loves to tackle complex problems, join our team, and help us shape our vision. Does that sound like you? If so, be sure to read on!

What you'll be doing

High level of independence and trust, you decide how the implementation is done

Working independently in a team and delivering high-quality code in a timely manner

Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users!)

Building reusable code and libraries for future use

Optimizing the application for maximum performance and scalability

Implementing security and data protection functionalities

Designing and implementing data storage solutions

Building out integrations with help desk and analytics platforms

Performing code reviews and providing feedback to your peers

Writing automated tests

What you'll bring to the role

At least 5 years of experience with a focus on back-end development

Experience with programming languages like Go, Python, or Java

Strong understanding of SQL and database technologies

Working experience with cloud-native technologies like Kubernetes and Docker

Experience with Google Cloud Platform or Amazon Web Services

Comfortable with working remotely in English across departments

Excellent written and spoken communication skills

Our Stack - what our teams work with

Go, Python, Java, PostgreSQL, Google Cloud Spanner, GRPC, REST, microservices

TypeScript, Vue.js, Cypress

Google AI Platform, Apache Beam, and Airflow

Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, and monorepo

#LI-MK10

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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