Voice Field Technician

Job Description

Job Title: Voice Field Technician

Location: Austin, TX

Job Description: We are seeking experienced Voice Field Technicians to support a large national health system in replacing their emergency phone systems. This project involves:

Pulling the Customer Service Record (CSR)

Identifying Centrex and Copper Lines

Validating/testing existing Red Phones

Documenting non-existing Red Phones

Submitting work orders

Completing new installs or upgrades

Completing the disconnection process for old numbers/circuits

Top Skills and Experience Required:

Voice/Telephony Engineering: Extensive experience in the telecommunications industry with in-depth knowledge of PSTN and protocols such as ISDN, CAS, PRI, POTS, and Centrex.

Signaling Protocols: Proficiency in working with signaling protocols, including Voice TDM, ISDN, PRI, T1/T3, DTMF, FXS, and FXO.

Cabling Knowledge: Understanding of voice and data cabling, including Cat3, Cat5, Cat6 wiring, and 66M blocks.

Testing and Tagging: Experience in tagging, toning, and testing from MDFs.

Installation Experience: Proven experience in installing phone hardware and systems.

Project Phases:

Site Survey: Identify the locations of the phones and the associated numbers.

Deployment: Document, deploy, and test new phones.

Qualifications:

Minimum 2 years of experience in voice/telephony engineering.

Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

Excellent communication skills.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)