Case Aide - Safe House Overnight

JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

ESSENTIAL FUNCTIONS:

Assist with conducting programs to prevent and resolve client problems.

Provide information and referral to clients over the phone or in person

Provide case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.

Assist clients in identifying benefits, social and community services and helps clients obtain them.

Assist with transportation needs

Provide emotional support to clients.

Assist with daily living skills

Assist or organize/lead client activities

Assist with crisis intervention

Confer with medical/other personnel on client behalf

OTHER DUTIES: as assigned

KNOWLEDGE/SKILLS/ABILITIES:

Basic knowledge and understanding of case management

Basic computer and software skills and experience

Complete work with accuracy and meet deadlines

Communicate effectively, both verbally and in writing; understand and follow directions

Provide a high level of customer service

Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff

Knowledge of community resources is highly desirable

MANDATED PROGRAM REQUIREMENTS: Providence House is a 24-hour residential program, as such requires staffing at all times. When accepting a position with this agency it is important to know that the regular shift at the time of hiring is subject to change during the course of your employment, and that at times of staff emergencies or special events you may be required to fill shifts other than (instead of) your regular shift. This may include holidays.

DISCLAIMER CLAUSE: The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.