Service Lifecycle Manager

Service Lifecycle Manager

Blip is a leading tech company focused on software engineering solutions for sports entertainment.

We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.

We are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges.

Recognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of.

The Role:

The Flutter Functions Service Lifecycle Manager is responsible for service management activities throughout the service lifecycle, including design, transition, operations, and continual service improvement. The role also ensures the availability of various mission critical products by operating ITSM processes (Incident, Problem, Change, etc.) to maximise service availability and minimise operational overhead. This role involves engaging with both internal and external stakeholders, improving operational procedures, and collaborating with various departments to champion operational excellence.

What you'll be doing:

Deliver accurate KPI and insight reporting

Ensure operational readiness for new and existing developments

Embed operational excellence and contribute to improvement sessions

Build knowledge of the business, customers, products, and industry

Build relationships and implement service frameworks across multiple services and teams

Ensure service review meetings take place and track actions

Lead incident, problem, change, and problem mgmt. standards

Handle third-party relations with suppliers

Ensure compliance with various regulations

Participate in the Service on-call rotation for Incident Managers

What You’ll Bring:

Previous experience in a Service Management role

Knowledge of Service Management tools

Experience with ITIL 4 framework

Strong verbal and written communication

Ability to address areas of contention with the right behaviours

Team player with robust relationship-building skills

Excellent stakeholder management skills

We'd Like You To Master In:

Experience in a service management (SM, SLM, SDM roles)

Deep understanding of service management principles (ITIL certifications)

Proven track record of supporting service improvements

On-call experience or incident response team participation

Determined and persistent in pursuing service excellence

Self-starter, comfortable with ambiguity

Decisive action and striving for high quality results

This is what you should have. What do we have, you ask? Well...you can check our amazing perks & benefits right here!

So ... are you in?

Equal opportunities

At Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply.

We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion.

Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to .

We will only respond to inquiries related to disabilities.

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