Commercial Lines Customer Service Representative
Description:
Job Description
About Us
Founded in 1929, Myers, Benner is a full-service independent insurance agency providing customized insurance and risk solutions for businesses, individuals and specialized industries. Our agency is headquartered in Allentown, Pennsylvania, but we also offer specialized, exclusive insurance programs to a variety of industries nationwide. We look to customize insurance, risk management and services to meet specific exposures and needs. We’ll work closely with you to align your insurance and risk management strategy with your business and personal exposures as you grow and change.
Commercial Lines Customer Service Representative
Position Overview:
The Commercial Lines Customer Service Representative will assist the Account Managers with policy changes, marketing, certificates of insurance, billing, and maintaining activities all while providing superior client service.
Responsibilities:
Assist with marketing and placement of commercial lines new business and renewal accounts
Process policy changes and renewals, and maintain updated and accurate records
Timely issuance of certificates of insurance
Assist with customer billing issues
Process renewals, cancellations and reinstatements
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed
Qualifications:
Active Pennsylvania Property & Casualty license required
Minimum of 2 years of experience servicing commercial lines insurance clients
Full knowledge of commercial insurance products and usages
Adequate knowledge of rating procedures, coverages, and industry operations
Proficiency with Microsoft Office Suite
Experience with an agency management system, preferably Applied Epic
Effective verbal and written communication skills
Attention to detail
Excellent time management and organizational skills
Hours: Monday-Friday, 8:00am-5:00pm (Hybrid Work Schedule)
Office Location: 2895 Hamilton Boulevard, Suite 201, Allentown, PA 18104
Benefits:
Competitive Salary
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Full-time
Hybrid remote