Process Manager - Change and Release

ABOUT THE ROLE

We are seeking an experienced Process Manager - Change and Release, to join our Service Engagement team within a dynamic, newly established State Government customer account based in East Perth, WA. In this role, you will be responsible for leading, managing, and overseeing the Change and Release management processes, ensuring the smooth and efficient delivery of IT services through well-structured change, release, and continual service improvement practices.

As the Process Manager for Change and Release, you'll collaborate with cross-functional teams, govern processes, drive process improvements, and ensure compliance with industry standards, all while enhancing service performance and mitigating risks.

What you’ll be doing:

Leading and governing Change and Release management processes for the customer, ensuring alignment with ITIL best practices and business objectives.

Managing the Change Advisory Board (CAB) process, overseeing change evaluations, approvals, and scheduling.

Implementing and overseeing release processes to ensure smooth deployment and minimal disruption to services.

Driving Continual Service Improvement (CSI) initiatives by analysing performance metrics and identifying opportunities for process enhancement.

Collaborating with stakeholders to integrate change and release processes with other ITSM functions, ensuring seamless service delivery.

What we’re looking for:

Experience in Change and Release management, with a solid understanding of ITIL frameworks and best practices.

Excellent communication and stakeholder management skills, with the ability to influence change and drive process adoption across teams.

Proven ability to drive CAB processes and facilitate decision-making for change approvals and prioritisation.

Hands-on experience with Service Management tools (ServiceNow)

At Kinetic IT, we value our people and understand that flexibility is important. If you’re interested in part-time or flexible work arrangements, let us know – we’re open to discussing what works best for you.

ABOUT KINETIC IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.

We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come in to grow and be part of something bigger.

The Kinetic IT Difference

Flexible working, paid parental leave, and other benefits tailored to your individual goals

Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night, and End of Year Party

Vendor Exam Support, ITIL V4 Training and Communities of Practice groups

Dedicated professional development reviews every 6 months, with monthly follow ups

An open and supportive culture where we respect all people and individuals, and everyone has a voice

HOW TO APPLY

First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply Now’ button. You can also send your resume direct to on and quote KITWA007.