Membership Coordinator

Job Title: Membership Coordinator

Location: Washington, DC

Reports to: General Manager

Employment Type: Full-time

Salary: 100k - 120k, but DOE

About the Role

An exciting opportunity has become available for a highly organized and service-oriented Membership Coordinator to join a prestigious private members' club located in the heart of Washington, DC, Georgetown. Known for its tradition, exclusivity, and exceptional standards, the club provides a distinguished environment for its members. This role plays a vital part in day-to-day operations with a strong focus on member services, administration, and relationship management.

Position Overview

The Membership Coordinator will manage all aspects of the membership experience — from onboarding and renewals to ongoing engagement and communication. The ideal candidate will possess strong administrative and communication skills, attention to detail, and prior experience working with Ultra High Net-Worth Individuals (UHNWI).

Key ResponsibilitiesMembership Management

Maintain and foster relationships with members, delivering a seamless and personalized experience

Guide new members through the onboarding process, including application administration, club orientation, and data entry into Salesforce

Coordinate introductions between new members and senior leadership

Manage membership renewals, resignations, and the waitlist process

Maintain accurate and up-to-date member records and preferences using Salesforce

Liaise with internal departments to ensure smooth communication across the club

Member Communication & Engagement

Serve as the first point of contact for all membership-related inquiries

Address member concerns professionally and escalate when necessary

Ensure members are informed of club policies and protocols

Provide a warm and engaging welcome to new members and maintain a high level of ongoing support

Administrative & Operational Support

Partner with the finance team to ensure accurate billing, account updates, and payment processing

Organize and distribute welcome materials, member gifts, and acknowledgments for birthdays and holidays

Prepare reports and dashboards to assist with member communications and committee updates

Ensure membership data and documentation is consistently maintained and compliant

Reporting & CRM Oversight

Oversee Salesforce data integrity and develop customized dashboards as needed

Generate regular reports to support strategic planning, communications, and event targeting

Support the application review process and collaborate with club leadership on prospective member evaluations

Qualifications & Experience

Proven experience working with a CRM system, preferably Salesforce

Demonstrated experience engaging with UHNWI in a client- or member-facing capacity

Outstanding organizational and multitasking skills, with acute attention to detail

Strong interpersonal, written, and verbal communication abilities

Professional presence with a high level of discretion and emotional intelligence

Proficiency in Microsoft Office Suite and strong technical literacy

Ability to work collaboratively within a small, fast-paced, and process-driven team environment

Why Join Us

This is a unique opportunity to become part of a close-knit, high-performing team in one of Washington, DC’s most respected private environments. As Membership Coordinator, you will play a key role in shaping the member experience and contributing to the continued legacy of excellence. If you are passionate about delivering exceptional service, thrive in a refined setting, and enjoy working with discerning individuals, we invite you to apply.