Avaya Network Engineer

Job Summary:

Dexian is seeking a Avaya Network Engineer for an opportunity with a client located in Charlotte, NC.

Responsibilities:

This includes designing and implementing Avaya-specific solutions for communication networks, considering factors like network topology, security, and scalability

Identifying and resolving issues within the Avaya telecommunications infrastructure, ensuring optimal performance and up time

Keeping abreast of new Avaya products, technologies, and best practices to implement and maintain the most effective solutions

Working closely with other IT teams, such as system administrators, network engineers, and software developers, to ensure seamless communication and integration

Maintaining accurate documentation for network configurations, procedures, and troubleshooting steps, as well as generating and uploading monthly reports

Requirements:

Extensive PBX/ACD and VoIP programming experience on Avaya ACM, working knowledge of SBC, IVR, CTI, Call Recording (NICE), call flows, vectors, and adjunct routing, system architecture, design principles and implementation

Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS

Ability to work evenings and weekends, as project requirements dictate

Must be highly motivated and a self-directed individual

8+ Years Contact Center experience

Experience working under tight deadlines and high-pressure environment

Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

Experience with configuration and support experience in a complex multi-layered network environment

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations

Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree

7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions

Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills

In-depth knowledge of TCP/IP is a plus

Technical Skills:

Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including SBC, ACM, System & Session Manager, AES, CMS, Intrado e911, MOH and SIP

Avaya Site Administrator, Provision Site Administrator, System Manager, Provision is a plus

SIP and Traditional ISDN/PRI trunking

VoIP endpoint (H.323, SIP, etc.) configuration to meet site specific environmental requirements

E911 configuration on Intrado e911 products preferred

Desired Skills and Experience

Avaya Network Engineer

W2 Only - no sponsorship or C2C offered for this position

On site in Uptown Charlotte

12+ month contract on W2

Avaya, vectors, VPN, Avaya Aura, Avaya ACM, Avaya CMS

7-10 years of experience

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.