Front Office Host

Job Description

Position Objectives

This position may also be known as Front Desk Agent!

A Front Office Host is responsible for greeting guests upon arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. This position may also be required to assist with valeting of guest vehicles as required to assist Guest Services. A Host also plays the important role of ensuring that guest departures are a smooth process by taking the opportunity to address any guest issues or concerns they may have had during their stay.

Qualifications

Must be eighteen (18) or older

Must have a valid Kansas Driver’s License

Must have a flexible schedule with the ability to work weekends and holidays

Preferred 1 years’ experience in the guest services, front desk, or related profession

Demonstrated experience in exercising confidentiality and integrity

Strong communication skills

Detail-oriented

Comfortable with technology and good computer skills

Ability to handle basic financial transactions

Professional appearance and demeanor required

Education & Skills

Preferred; Associates Degree in Hospitality, Business or other related field

Required; extensive experience using Microsoft Office Applications, Outlook, Internet, and other Microsoft Office products

Required; mathematical skills that require the ability to add, subtract, multiply and divide

Required; effective oral and written communication skills in order to interact with all employee levels and guests within the hotel

Required; Ability to multi task, prioritize and handle conflicting demands

Required; Flexible with the ability to adapt to a rapidly changing priorities and situations

Required; Sold under pressure, professional and able to maintain composure in handing complaints and other feedback

Required; Ability to meet deadlines without compromise

Full-time