Front Desk Night Agent

Job Description

Our CANAL WINCHESTER HOTELS LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

8 hour shifts

Day or Night availability.

Benefits

Medical, Dental, and Vision Insurance for Full Time Staff

Life Insurance for Full Time Staff

401(k) Retirement Plan

Paid Time Off

Employee discount

Responsibilities

Exceptional guest service delivery with problem resolution ability

Excellent communication and phone skills

Process all guest check-ins, check-outs, room assignments, and room change/guest requests

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

Account balancing & cash handling

Ability to understand and uphold hotel and brand standards and expectations

General office up keeping and ensuring public areas are cleaned and replenished as needed

Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs

Computer skills

Ensure night audit process is completed and checked

Setting up breakfast

Acting as MOD on property overnight

Capacity to stand or walk for an extended period of time.

Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.Required Skills

Superior customer service skills including problem solving and ability to multi-task

Strong attention to detail, good follow through, and communication skills

Previous hotel or customer service experience preferred

Previous customer service experience preferred

Full-time