Host, - DOE

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. BGV's new restaurant "Bar Down" seeks a host. The application window closes on April 15th, 2025. Click on the job title for more information, then click on the Apply Now button to apply.

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024 we were recognized by USA Today as a national top workplace! BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our three-decade history of success, here breckenridgegrandvacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package:

Group life insurance

Health, vision and dental insurance plans

Retirement plan

Twice yearly bonus

Employee recruiting bonus

Tuition reimbursement program

Professional development

Employee Wellness programs to support physical and mental health

Sustainability programs to support the health of the planet

BGV’s unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.

SUMMARY: The Host is responsible for creating a warm and welcoming first impression for guests at the resort’s high-occupancy restaurant. This position manages reservations, greets and seats guests, and ensures smooth front-of-house operations by coordinating with servers and other FOH staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:

Greet guests upon arrival with a friendly smile and professional demeanor, setting the tone for a great dining experience.

Manage the seating chart and coordinate with servers to ensure efficient table turnover.

Monitor wait times and communicate accurate estimates to guests.

Handle reservations and walk-ins, ensuring proper spacing of tables to optimize service.

Assist with answering phones, taking reservations, and responding to guest inquiries.

Work closely with the Restaurant Assistant Manager and FOH team to maintain smooth restaurant flow during peak hours.

Assist in maintaining the cleanliness and organization of the host stand, entrance, and waiting areas.

Provide guests with menus and communicate any specials or important dining information.

Assist with guest accommodations; including high chairs, accessibility seating, and large party arrangements.

Thank guests upon departure and ensure they had a positive experience.

Uphold Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.

Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.

Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.

Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.

Respond promptly to all email and voicemail correspondence.

Maintain a positive working relationship with all contacts, always being helpful and courteous.

Always adhere to Company appearance standards, and wear name badge when required.

Attend and participate in company-wide training sessions and department staff meetings.

MARGINAL DUTIES: Functions that are not considered essential to the job:

Perform other duties as assigned.

Assist with light bussing or resetting tables as needed to support the FOH team.

Participate in team meetings and training to enhance guest service skills.

Requirements

QUALIFICATIONS:

Excellent customer service skills, with a friendly and positive attitude.

Ability to multitask and work efficiently in a fast-paced environment.

Strong communication skills, with the ability to engage with guests and collaborate with team members.

Prior experience in a host or front-of-house position in a restaurant or hospitality setting is a plus.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes:

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard

Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position

Provide exceptional customer service and anticipate needs

Be empowered to make GRAND vacations

Pay attention to detail and demonstrate accuracy and thoroughness

Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary

Strive to build knowledge and skills, sharing expertise with others

Remain calm and empathetic in situations that can be challenging

Give and receive feedback and ask for clarification when necessary

Treat people with respect and consideration

Approach others in a tactful manner

Take initiative and perform tasks without being asked

Use equipment and materials properly

Observe safety procedures and report potentially unsafe conditions.

Must be certified in Colorado Responsible Alcohol Beverage Vendor Training within 60 days of hire.

EDUCATION / EXPERIENCE: One-year related experience preferred

COMPUTER EXPERIENCE: Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Ability to utilize appropriate programs using a mobile device. Can operate office equipment (copier, scanner, phone, and calculator) and has a good understanding of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) Must be comfortable with search engines and navigating the internet.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read job descriptions, maintenance and operating instructions, procedures, regulations, routine reports, rules, safety instructions and schedules. Ability to speak effectively and present information to guests, owners, other employees of the organization, management, outside vendors and the general public. Ability to speak effectively before small groups. Ability to speak Spanish is a plus.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate commissions, discounts, interest, percentages and rates

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to stand for extended periods and move throughout the restaurant.

Must be able to lift up to 20 pounds less than 1/3 of the time.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

Pets and pet dander in and around the pet friendly resort.

Close quarters between 1/3 and 2/3 of the time.

Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.

Moderate noise.