Customer Loyalty Center Representative - Call Center - Grand Rapids MI

Job Description

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512

Schedule: Full-time Monday – Friday, 8:00 AM – 5:00 PM

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do:

Answer incoming calls and respond to emails with professionalism and care

Enter service and network-related requests into our system

Process supply orders accurately and efficiently

Coordinate and manage service technician call loads to ensure fast, quality support for our clients

What We’re Looking For:

Must be 18 years or older

Strong communication skills and a client-focused mindset

Dependable, organized, and attentive to detail

Proficiency with computers and various software programs

A positive attitude and a team-player approach

A high school diploma or GED

What We Offer:

Comprehensive benefits package including medical, dental, and life insurance

Short-term disability coverage

401(k) retirement plan

Paid vacation and holidays

An onsite fitness center

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