Manager of Implementation and Project Management

Job Description

Salary:

Who We Are

At VPL, we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97% customer retention rate, were trusted to deliver transparency, cost savings, and peace of mind.

Who Were Looking For

VPL is seeking a dynamic and experienced Manager of Implementation & Project Management to provide daily leadership to a growing team of seasoned Project Management and Implementation professionals. This individual will have additional responsibilities for end-to-end onboarding and project execution for our portfolio of healthcare customers leading the successful implementation of VPLs solutions, while acting as a strategic liaison between Sales, Account Management, Finance, Product, and our customersincluding their third-party vendors.

This role requires strong people management, project management, and relationship management skills. Youll be responsible for ensuring internal and external stakeholders are aligned, meeting milestones efficiently and with a high degree of quality, all while delivering an exceptional customer experience. Youll also be responsible for fostering and growing a highly effective and engaged Implementation and Project Management team. This is an opportunity to take ownership of high-impact projects, optimize implementation processes, and contribute to the overall success of our customer journey.

This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, + Colorado

What Youll Do

Provide oversight and leadership to a team of veteran implementation professionals setting team objectives and individual performance goals and regularly evaluating both

Continuously evaluate and improve VPLs implementation methodologies; identifying and implementing strategic enhancements to the Implementation teams processes and practices, as needed

Leverage software tools to develop and automate reporting and dashboards that provide the VPL organization visibility into the teams project portfolio including project statuses, risks, and the backlog being prioritized

Lead the full lifecycle of customer implementations - from sales handoff to go-live - and ensure a smooth transition to Account Management

Manage project scope, budget, resources, and timelines across multiple concurrent implementations

Build trusted advisor relationships and lead cross-functional project teams; foster accountability and clarity around project roles and deliverables throughout the implementation process

Build and execute project plans, ensuring projects goals align with both customer needs and VPL strategic objectives

Proactively identify and mitigate risks; resolve issues that arise throughout the implementation with thoughtful problem-solving and collaboration

Support training and knowledge-sharing initiatives to propagate best practices across the organization

Represent VPL in customer-facing meetings, both virtual and in-person, as needed

What Youll Bring

A passion for developing direct reports and helping them reach their professional goals

Proven ability to build cohesive and highly effective teams

Prior work-related experience including working with or in pharmacies

3-5 years experience leading direct reports

3-5 years experience managing external-facing customer projects and/or implementations, specifically with web-based software products; experience with software integration (e.g., API, Webhook, FHIR, etc.) and EDI projects, desired

Excellent verbal and written communication skills

Success delivering outcomes both as an individual and as the member of a team

The ability to learn and assimilate new information quickly; flexibility to adjust in a dynamic work environment

The ability to manage multiple projects simultaneously and work within fixed deadlines

A commitment to consultative collaboration and the ability to foster trusting customer relationships and influence decisions towards customer value

Attention to detail, outstanding organizational skills, and excellent follow through

The ability to engage with a diverse group of people across all levels of an organization

Proficiency using web-based software productivity tools like Jira and Salesforce

A commitment to continuous improvement methodologies and doing whats right for your customers

remote work

Full-time

Hybrid remote