Concierge, Day Shift-IL

Job Description

JOB DESCRIPTION

Job Title: Concierge, Day Shift

Supervisor: Executive Director or Business Office Administrator

FLSA Status: Hourly, non-exempt

Date Approved: September 2021

OVERALL JOB PURPOSE

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

Must be 18 years of age

Ability to work with little supervision and maintain a high level of performance and customer service

Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff

Meet state related requirements (if applicable to position)

Ability to work in a team setting and be a team player

Maintain a positive, respectful, and professional approach with coworkers and residents

Ability to keep all business and operations information confidential

Possess organizational skills and ability to problem solve

Possess excellent customer service and public relations skills

Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards

Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time

Experience in computer use and relevant software applications are preferred

Experience with or the ability to use multi-line telephone system

Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Staff the reception desk continuously during assigned period

Arranges coverage of reception desk during break and lunch periods

Graciously greets all visitors and politely assists them as necessary

Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance

Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log

Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)

Maintains a clean and safe workspace, community entrance, lobby, and hydration station

Prepares refreshments and pours coffee in the dining room during mealtimes as needed

Sort and direct mail to managers, residents, or forwarding to family as needed

Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)

Promptly and courteously answers telephone, directing incoming communications to appropriate person

Monitors fax machine, directing incoming communications to appropriate person

Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance

Performs clerical duties as directed

Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable

Maintains inventory control system for all office supplies and notifies manager of any needed supplies

Performs simple, routine maintenance of office equipment

Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner

Performs other duties as assigned by SupervisorOTHER JOB DUTIES AND RESPONSIBILITIES

Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others

Meet the assigned work requirements of the job. Regular attendance is required

Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude

Represent the Community in a professional, courteous, and friendly manner

Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor

Adhere to company policies, procedures, and standards

Promote resident advocacy and demonstrate excellent customer service at all times

Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)

This position has no supervisory responsibilities

Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force

20% or less

20% to

40%

40% to

60%

60% to

80%

80% to

100%

Up to 10 pounds

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

Full-time