Guest Experience Coordinator

Job Description

Salary: $16 an hour

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love Love What You Do. Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes across the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

The Position: Were looking for a Guest Experience Coordinator!

Responsibilities:

Uphold the Nurtur Core Values and Behaviors

Demonstrate strong interpersonal skills and attention to the needs of others

Focus continually on hospitality, guest care, and service excellence

Welcome guests and treat them with care and respect

Complete the Aveda retail service cycle for every guest

Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly

Follow all Company guidelines and policies to properly open and close the retail area

Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc

Requirements:

High school diploma or GED equivalent

Continuous retail, customer service, restaurant, or hospitality experience required; experience in the beauty industry highly preferred

Exhibit initiative, resourcefulness, and the ability to work at a fast pace in a "high touch" environment

Excellent interpersonal and communication skills

Demonstrate professionalism and confidentiality in manner, dress, and conduct

Computer proficiency

Ability to work a flexible schedule, including evenings and weekends as needed

Strong commitment to customer service excellence and to the Companys mission and vision

Physical Demands and Work Environment:

Walk, stand up, and/or sit for up to eight (8) hours per day

Use hands to handle objects and reach with hands and arms

Walk, sit, stand, balance, stoop, speak, and hear

See a computer screen and read paper and electronic documents

Occasionally lift and/or move objects up to 30 pounds

Tolerate a minimal to moderate noise level typical of a school setting

Perks and Benefits:

Medical/Dental/Vision/Life

401(k)/match

PTO (paid time off)

EAP (employee assistance program)

Short-term disability

Employee discount on products and services

Growth Opportunities

Travel Requirements:The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Full-time