Support Technician

Job Description

Salary:

Title: Support Technician

Department: Tier-1 Support

Hours: M-F 8am-5pm EST

About Us

IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

Job Summary

Join our rapidly growing team at IP Pathways, where we have doubled in size over the last few years! As a Support Technician, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end-users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate on our comprehensive product set.

Key Responsibilities

Patch systems and monitor backups, addressing related issues.

Respond to client system tickets, escalating as necessary to on-call engineers.

Maintain high levels of customer satisfaction and continuously strive for improvement.

Support and maintain our data center networks.

Provide technical support for our full product suite.

Perform additional duties as assigned.

Requirements

1-2 years of experience supporting or implementing technology solutions.

Experience or exposure to the following technologies is preferred:

Networking and system infrastructure (servers, switches, firewalls, etc.)

Linux-based operating systems and command-line tools (bash, vim, etc.)

Windows patching using automated systems and manual management via Windows Update.

Troubleshooting a wide range of Windows Operating System issues.

Firewalls and network security devices.

Cisco VoIP, wireless networks, VPN (IPSec, SSL, etc.), load-balancing, and application acceleration.

Excellent written and verbal communication skills.

Strong multitasking abilities and attention to detail.

Team-oriented with the ability to thrive in a fast-paced environment.

Qualifications

Associate's degree in computer science, Information Technology, Engineering, Business Systems, or relevant IT certifications preferred, but not required.

Knowledge of firewalls, whitelisting/blacklisting, and VPN setup/troubleshooting.

Familiarity with server and PC hardware, including component replacement.

Physical Requirements

Ability to rack servers, switches, and other data center equipment.

Why IP Pathways?

Competitive Benefits: Lucrative healthcare benefits and 401k with company match.

Work/Life Balance: Flexible and accommodating work schedules to support family needs.

Ongoing Training: Opportunities for continuous education and certifications in sought-after technologies.

Next Steps

Sponsorship/Relocation

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.