Occupancy Specialist/ Office Administrator

Why Join Us?By joining our team, you will play an important role in supporting a mission-driven organization that provides safe, stable, and affordable housing to individuals and families in need. This is a meaningful opportunity to make a daily impact in your community while growing your skills in housing operations, finance, and administration. You'll be part of a supportive and collaborative work environment that values integrity, respect, and accountability. We offer competitive pay, comprehensive benefits, and retirement options-all while giving you the opportunity to be a vital part of a small, dedicated team serving a greater purpose.

Occupancy Specialist / Office AdministratorFull-Time 37.5 hours/week

Position OverviewA confidential housing organization is seeking a detail-oriented and proactive Occupancy Specialist / Office Administrator to support administrative operations across multiple affordable housing programs. This full-time role requires familiarity with public housing regulations and a strong commitment to delivering excellent service to residents and applicants. The successful candidate will manage a combination of housing occupancy, financial tasks, and general office duties in collaboration with a small administrative and maintenance team.

How you will contribute

Occupancy and Housing Waitlist Support

Perform annual and interim recertifications for current residents

Monitor lease compliance and maintain tenant files

Assist with applicant intake, eligibility verification, and lease-ups

Maintain accurate records of tenant status and program compliance Financial Administration

Manage accounts receivable and payable processes

Prepare deposits and maintain rent rolls

Reconcile monthly financials for accounting purposes

Issue security and pet deposit interest payments

Maintain vendor files and process required tax documents

Coordinate retirement contributions and maintain tax-exempt documentation General Office Administration

Communicate regularly with residents and applicants via phone, email, and in person

Maintain organized paper and digital files

Manage office supplies and maintain updated contact lists

Assist with inspections and maintenance work order tracking

Direct incoming calls, visitors, and mail What we need from you

Experience with public housing programs and leasing processes

Familiarity with affordable housing software

Strong planning, prioritization, and organizational skills

Bookkeeping experience, knowledge of general ledger

Bilingual candidates encouraged to apply Minimum Requirements

High school diploma or equivalent

Strong interpersonal and written/verbal communication skills

Proficiency in Microsoft Word, Excel, and Outlook

Experience with menu-driven software systems

Valid Massachusetts Driver's License

Ability to work independently and maintain confidentiality

Openness to job-related training and development

Equal Opportunity Employer StatementThis organization is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.