Developer/Software Engineer

Job Description

We are offering a long-term contract employment opportunity for a Developer/Software Engineer in Orlando, Florida. In this role, you will be instrumental in modernizing our technology stack through your expertise in Salesforce Service Cloud and Java API development. You will work closely with a range of professionals, from architects to product managers, to ensure the delivery of our high-impact initiatives.

About the Role:

We are seeking a Lead Software Engineer to drive the CRM integration project for multiple contact centers. This role combines hands-on technical contributions with strategic leadership, focusing on creating integrated systems for seamless customer interactions via chat, messaging, and voice calls.

Key Responsibilities:

Code Development: Approximately 50% hands-on coding focused on core APIs and web services (no mobile/Android development).

Team Leadership: Provide strategic direction and mentoring to the team to ensure successful delivery.

DevOps Management: Oversee environments, manage deployment pipelines, and serve as a focal point for release management processes.

Collaboration: Work closely with architects, product managers, project managers, and professional services teams to ensure project alignment and execution.

System Delivery: Assist in CRM system implementation and integration for various contact centers, aiming for major releases starting late 2025.

Technical Expertise:

Java Development: Proficiency in building web services and APIs.

Cloud Technologies: Solid AWS knowledge (Lambda, EC2, deployment experience, DevOps pipeline management).

Salesforce Integration: Familiarity with Salesforce platform and integration (Apex programming not necessary).

DevOps Tools: Experience with tools such as Harness and Jenkins.