Call Center Agent - Onsite

Job Description

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

Duties and Responsibilities

· Manage inbound calls promptly, collecting information and entering it into the system.

· Ensure a smooth rental/reservation process for potential customers.

· Be knowledgeable on processes and policies to create a successful interaction with current or future customers.

· Full understanding of the billing process and be able to process payments.

· Ability to provide excellent customer service.

Qualifications

· High School Diploma or GED.

· 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.

· Type 30 WPM or more

· Have a professional phone manner & ability to work independently.

· Maintain customer satisfaction.

· Demonstrate patience and professionalism.

· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

· Excellent verbal and written communication skills.

· Bilingual (Spanish) is a plus.

· The job requires a person to work weekends and holidays as needed.

Schedule:

10:00 AM to 6:30 PM. Schedule includes Monday, Tuesday, Thursday, Friday and Saturday.

At Storage Rentals of America, we offer a career and opportunities to grow. We strongly believe in growing our talent and promoting from within.

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

Full-time