Experienced BDC/Call Center Rep

EXPERIENCED BDC/Call Center Reps

Great pay! Commissions based on appointments & sold vehicles! Paid weekly, commissions paid monthly.

Responsibilities

Reach out to customers by completing phone calls, emails, and text messages (100+/day) as assigned by the CRM system and/or management

Work closely with service management to communicate customer expectations and ensure a fantastic customer experience

Present in a professional and well-spoken manner at all times

Generate service appointments by working with prospective customers who have requested assistance or information via internet, email, chat or phone call inquiries

Generate appointments by selling the value of our store, our high level of service and track record of integrity and customer care

Log all activities and take extensive detailed notes

Meet and exceed goals each month and quarter

Stay informed about new products, features, accessories etc. and their benefits to customers

Refer customers who have additional questions to the service advisor or other

appropriate individual.

Attend service trainings as well as service meetings as assigned

Qualifications

Strong verbal and written communications skills

Interest and ability to make a high-volume of outbound calls

Tech-savvy and experience with a CRM or the ability to quickly learn new software

Time management, prioritization and multitasking skills with the ability to manage a high workload

Team player attitude

Willing to submit to a pre-employment background check & drug screen

Clean driving record and valid driver’s license

Experience preferred but not required:

Vinsolutions

Activator

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.