Call center agent

Call Centre Agent

Job description

• Receive calls from customers / passengers;

• Deal with problems such as delays, cancellations etc.;

• Explain processes to customers and assisting them where necessary;

• Work in a team and longer than normal hours (shift work);

• Deal with confidential information; - Communicate with customers both verbally and in writing.

• Grade 12;

• One 1 year experience in a Call Centre

Introduction

Job Title: Call Center Agents

Are you an experienced Call Center Agent with a passion for delivering exceptional customer service? We are looking for dynamic, motivated individuals to join our team!

Duties & Responsibilities

Key Requirements:

• Experience: Minimum of 1 year in a call center

Transport is available during day and night shifts.

Key Responsibilities:

• Handle inbound customer queries via phone and/or live chat in a professional and efficient manner.

• Provide accurate information and resolve customer issues promptly.

• Maintain a high level of customer satisfaction and service quality.

• Adhere to company policies, procedures, and performance standards.

• Work collaboratively with the team to achieve targets and goals.

Desired Experience & Qualification

Ideal Candidate:

• Excellent communication skills (verbal and written).

• Strong problem-solving abilities and a customer-centric approach.

• Ability to work under pressure and adapt to a fast-paced environment.

• Tech-savvy with the ability to navigate multiple systems simultaneously.

• Reliable, punctual, and committed to delivering exceptional service.

Package & Remuneration

What We Offer:

• A dynamic and supportive work environment.

• Opportunity to work with a leading organization.

For more information please call / WhatsApp 0739122556

Starting salary R12500 plus benefits.

If you are interested in the position advertised please email us your full Cv using your own email address to medic24.smart@gmail.com