Call center agent

Call Centre Agent

Job description

• Receive calls from customers / passengers;

• Deal with problems such as delays, cancellations etc.;

• Explain processes to customers and assisting them where necessary;

• Work in a team and longer than normal hours (shift work);

• Deal with confidential information; - Communicate with customers both verbally and in writing.

• Grade 12;

• One (1) year experience in a Call Centre Environment;

• Travel or relevant qualification will be an advantage;

• Excellent communication in English – speak, read and write;

• Solid computer literacy; - Excellent phone etiquette;

• Able to work on weekends, public holidays and flexible hours as required;

Personal Attributes:

• Punctual;

• Excellent understanding or experience of delivering great customer service to a customer;

• High degree of patience and assertiveness;

• Conflict resolution skills; - Immaculate time keeping;

• Trustworthy, professional and reliable, including dealing with confidential information;

• The ability to work well under pressure;

• Practice good time management and willingness to work longer than normal office hours;

• Remains focused in order to handle objections.

For more information please call / WhatsApp 0739122556

Starting salary R12500 plus benefits.

If you are interested in the position advertised please email us your full Cv using your own email address to medic24.smart@gmail.com