Weekend Customer Service Support --Three shifts

For over 75 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and in our community. We are seeking Weekend Customer Service Support to join our team in Rice Lake, WI.

Work Three 12-hour shifts and qualify for benefits! This is an amazing opportunity for great work/life balance. Your schedule will be Friday, Saturday, and Sunday from 6:30am to 6:30pm.

The Weekend Customer Service Support individual performs a wide variety of tasks, monitoring critical customer service processes while ensuring that lights-out shop floor processes are running as planned.

Key Job Responsibilities:

Customer Service

Answers inbound customer calls and directs calls to appropriate departments & contacts as a phone receptionist.

On Saturday & Sunday, answers inbound customer national service calls, dispatch dealers for service, coordinating with the After-Hours Front Line and After-Hours Technical resources.

Ships sales orders that need to be shipped, including picking, packing, manifesting and delivery to the appropriate carrier

Inventory Management

Performs cycle counts, weight and dimensioning of products in warehouse.

Performs kitting of parts for upstream production purposes

Picks and Packs orders that may be shipping on the following Monday

Production Monitoring

Periodically monitors any shop automation ensuring lights out production continues to run, including swapping parts and/or pallets of parts in shop automation that requires them.

Light assembly of products required for the next week.

Data Entry

Performs data entry in systems as directed

Working Conditions:

Typical office environment, some manufacturing

Frequent sitting and standing

Computer use, reading, and typing

Lifting up to 50 pounds

Safety shoes required and other PPE as required

Skills and Abilities:

Basic knowledge of materials, material control systems, processes and machine shop operations

Exceptional written and verbal communication skills

Exceptional Interpersonal Skills

Exceptional attention to detail

High level of interpersonal skills including influencing, conflict resolution and creative problem-solving

Good organizational skills

Ability to multi-task

Good personal computer skills including Windows, Excel, Word and Outlook

Good mathematical skills

Must work well under pressure and maintain professionalism during stressful situations

Must be self-motivated, confident, highly dependable and have solid follow-up skills

Ability to interact professionally with other departments to gain access to necessary information to meet customer's needs

Excellent professional telephone skills and presence

Able to respond to needs of customers in a timely and value-added manner

Valid driver's license

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, profit sharing, 401k, 401k matching and wellness benefit programs.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment, post-accident and for-cause drug screens.