Operational Excellence Senior Analyst

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Job Summary

The Operational Excellence Team within the PMO is seeking a highly motivated individual to join our team as an Operational Excellence Senior Analyst reporting to the Senior Manager, Operational Excellence. In this role, you will lead problem-solving Initiatives using project management tools and be a key contributor to strategy execution, with Lean/Continuous Improvement Principles as the foundation. Additionally, you will teach problem-solving capabilities across the organization using various methodologies, approaches, techniques, and tools. You will collaborate with business and functional areas to establish frameworks, develop project artifacts, identify process improvement opportunities, analyze complex business processes for efficiency, and deliver expected outcomes. Additionally, you will manage stakeholders, influence initiatives, and drive continuous improvement.

Required Essential Skills

Navigate ambiguity and be a self-starter, even during periods of uncertainly

Exhibit exceptional organizational skills and attention to detail

Be self-directed with strong verbal and written communication skills, active listening, and a keen intellectual curiosity

Work independently, with a team, and across all levels of the organization

Lead change and provide creative solutions to overcome obstacles

Demonstrate strong business acumen, decision-making ability, critical thinking, and problem-solving skills

Strong analytical skills to get to root causes

Show a strong sense of accountability

Essential Duties and Responsibilities

Lead complex, cross-functional and high-profile strategic, problem-solving, and continuous improvement projects

Partner and collaborate with functional departments to support scoping and planning

Engage with stakeholders at all levels to gather input, gain buy-in, and ensure successful implementation of expected outcomes

Create project artifacts and determine the best approach to meet expected outcomes

Develop governance models and comprehensive project plans

Ensure goals, objectives, and expected outcomes are commonly and transparently understood, especially in support of larger business objectives

Manage RAID Log (risk, actions, issues, and decisions) and escalate to governance teams as appropriate

Ensure clear communication within and between teams, encouraging self-organization and information sharing

Extract the most value from teams in strategic thought and solution brainstorming

Facilitate current state assessment using process maps, flowcharts, and other visual aids to illustrate complex processes and challenges

Facilitate data collection and detailed data analysis to identify trends, root causes, and opportunities for improvement

Analyze and measure the effectiveness of existing business processes and develop data-driven, sustainable, repeatable and quantifiable business process improvements

Present analysis and information that provides leadership with insights for thoughtful, informed decision-making and next best actions

Manage multiple initiatives simultaneously

Facilitate change management and promote a culture of continuous improvement

Facilitate process workshops (Workout/Kaizen) and Lean Training sessions

Teach the organization the Principles of Operational Excellence to create an organization of problem solvers

Other duties as assigned

Preferred Qualifications

5 years as a Lean/Continuous Improvement practitioner or ambassador

7-10+ years of project management facilitation, stakeholder management, or other relevant experience preferred

Bachelor’s degree in Human Resources, Finance, Business or a related discipline from an accredited college or university preferred

Project Management Professional certification (PMP)

Lean Certification (Master Black Belt, Black Belt, or Green Belt)

Experience in TEAMS, SharePoint, Excel, Power BI, PowerPoint, Visio, collaboration applications or other similar tools

Additional Skills and Abilities

Drive continuous improvement strategies, approaches, and tools across the enterprise

Identify process improvement opportunities with an efficiency lens to complex business processes by applying Lean Principles

Works well in a team environment, collaborator, with sound negotiation and problem-solving skills

Strong interpersonal skills and the ability to work cross-functionally with other leaders

Anticipate and accept changes in the organization and adapt to meet new requirements

Ability to establish and maintain a positive and professional working relationship with all individuals, listen carefully and understand various points of view and perform in a team environment

Work Conditions

Segmentation: Hybrid (working three days in office) if a local business office is available within a reasonable distance; Remote only if an office is not an option

Traveling to all major offices, including some regional locations, for team or stakeholder meetings, facilitation of training, or workout sessions as needed

Work is both sedentary (desk work at a computer) and active (facilitation in person or virtual)

Travel will be required based on business or project needs, typically for up to 3 weeks per quarter

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

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