Director of Patient Care Services

Job Description

Are you an experienced Clinical Leader (RN) ready to take your career to the next level? Join our team at Bristol Hospice and take on the pivotal role of Director of Patient Care Services (DPCS). In this position, you will be responsible for the overall direction of hospice clinical services.

Why Bristol Hospice?

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.

Our Culture

Our culture is cultivated using the following values:

Integrity: We are honest and professional.

Trust: We count on each other.Excellence: We strive to always do our best and look for ways to improve and excel.

Accountability: We accept responsibility for our actions, attitudes, and mistakes.

Mutual Respect: We treat others the way we want to be treated.

On an Average Day You Will:

(includes but not limited to)

Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel

Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel

Assist Clinical Supervisors in managing clinical teams and planning

Provide direction to case managers and clinical teams related to patient care delivery

Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated

Assist the Executive Director in the preparation and administration of the organization’s budget

Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses

Evaluate performance of Clinical Supervisors and/or case managers

Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians

Hire, evaluate and terminate organization personnel

Conduct annual evaluations on clinicians, or more frequently, if indicated

Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities

Assure proper maintenance of clinical records in compliance with local, state and federal laws

Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services

Develop, implement and evaluate the orientation program for new organization personnel

Responsible for orientation of new organization personnel, directly or delegated

Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel

Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews

Assure the quality and safe delivery of hospice services provided through the organization

Assist in the development of organization goals

Develop, recommend and administer organization policies and procedures

Assure compliance with all hospices related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards

Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel

Promote hospice referrals in the health care community

In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director

Other duties as assigned by the Executive Director

Requirements:

Must be a registered nurse in the state, with current licensure to practice professional nursing

A bachelor’s degree in nursing from an accredited program by the National League for Nursing preferred. Equivalent leadership experience may be substituted for a degree.

California specific: Must have a bachelor’s degree in nursing from an accredited program by the National League for Nursing preferred.

Must have one (1) year of management experience, hospice or related health care organization preferred.

Must meet state and federal requirements for the position

Must be flexible with working hours

Knowledge and Skills needed to be successful in role:

Demonstrated ability to supervise and direct professional and administrative personnel

Ability to market and deal tactfully with customers and the community

Possess excellent observation, verbal and written communication skills

Possess knowledge of business management, governmental regulations and CHAP standards

We Got the Perks:

Tuition Reimbursement

PTO and Paid Holidays

Medical, Dental, Vision, Life Insurance, and more

HSA & 401(k) available

Mileage Reimbursement for applicable positions

Advanced training programs

Passionate company culture committed to the highest standard of care in the hospice industry

Join a Team that embraces the reverence of life!

EEOC Statement

Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.Company Description

We are driven by providing compassionate quality care to patients and families. Are you ready to make a positive impact daily? Join our team!

Full-time