Bartender

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.

Main Duties and Responsibilities:

To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt’s Values and culture characteristics

To follow all skills trained in the departmental core Training

Take care of the equipment as if it were your own

Know the daily targets and projections

Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

To be fully conversant with all services, offers, promotions and facilities offered by the hotel

Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders

Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management

Adhere to the correct restaurant pathways

To alert any potential problems to your direct supervision, where possible before they arise

Attend all training where required, having an avid interest in learning and education surrounding their venue and products

To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety

To carry out any other reasonable duties and responsibilities as assigned

Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables

To be charismatic and make conversation easily and with an array of people

To be driven by achieving a rounded sales experience, using selling skills as trained

Able to effectively manage their dedicated working areas and delegate where appropriate

Meets sales mix expectations

Meets sales and spend forecasts

Have a thorough understanding of the local industry

Following international and local Bar and Drink trends

Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature

Serve alcohol responsibly and report any concerns to duty manager immediately.

General Responsibility

1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

2. Provide information regarding the hotel’s facilities & services.

3. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

5. Be flexible and open to change in your job responsibilities, work area and /or roster to meet business needs.

6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

7. Care about your environment and make sure it is tidy and well maintained.

8. Be reliable and ensure you are at work on time.

9. Know your role in case of emergency such as bomb threat, flood, fire etc.

10. Understand the Employee Handbook and comply with the standards it outlines.

11. Carry out all professionally reasonable instruction given by your supervisor.

12. Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Handle cashiering duties in accordance with policies & procedures

Providing service to guests in accordance with service standards

Prepare the bar for service

Check bar stock and prepare orders for replenishing of supplies

Know the menu/special promotions and assist guests with recommendations

Know all beverage recipes and prepare all drink orders accordingly

Control cost by adhering to quantities specified in all beverage recipes

Ensure all opening and closing duties are implemented accordance with established standards

Assist in service in the other FB outlet when required

Ensure the bar areas is maintained clean and tidy

Minimum 2- 5 years of experience as a bartender

Good knowledge of classic and modern cocktails, mocktails, and beverages

Positive attitude, good communication, and team player

Must be presentable and professional under pressure

Ability to work in a fast-paced hospitality environment

Schedule: Full-time