Certified Optometric Telehealth Local Tech - Escanaba, MI

Job Description

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Certified Optometric Telehealth Local Tech to join our team in Escanaba, MI.

POSITION SUMMARY:

Assist optometric telehealth team in preparing the patient for an optometric telehealth exam through pre-testing and gathering important health information. Represent the patient as an advocate with the optometric telehealth team during the eye exam. Educate patients on the proper use of eyeglasses and contact lenses. Maintain patient records and update as necessary; ensure confidentiality with all patient information according to HIPAA and Shopko Optical policy.

Taking Care of our teams who take Care of our Patients

Competitive Wages & Incentives

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

PROCESS & PROCEDURE

•Prior to pre-testing, in the presence of the patient, clean all machine chin and forehead rests with an alcohol pad

•Perform lensometry work to determine the patient’s previous prescription in eyewear

•Gather prior glasses and contact lens information from most recent exam (including from other eyecare center)

•Perform diagnostic pre-testing to prepare patient for telehealth eye exam:

*Clearly explain the preliminary testing process to patients

*Accurately document results after each test

•Gather medical records and patient information

•Maintain confidentiality with all patient information according to HIPAA

•Provide a transition of care from the optometric telehealth lane to the salesfloor including a strong hand off to the optician who will complete the patients visit

•Understand Managed Vision Care (MVC) plans and be able to articulate exam benefits to patients

•Accurately pull contact lens trials when requested by the doctor

•Instruct patients on the insertion and removal, cleaning, care and proper handling of contact lenses

•Maintain clinical supplies and ensure inventory is not expired

ADMINISTRATIVE SUPPORT

•Greet patients and customers

•Gather insurance information and verify insurance eligibility for upcoming appointments

•Prescreen patients for inhouse doctor during optometric telehealth downtime

•Confirm optometric telehealth appointments

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

•Maintain license as required by state

•High School graduate or equivalent

•Shopko Optical OCE Certification required

•Review and pass the DigitalOptometrics Certification Exam

•Experience with technology such as medical devices or equipment

•Strong communication and interpersonal skills

•Strong planning, organizational, and time management skills

•Able to work collaboratively in a team environment

•Strong problem-solving skills to identify problems and develop solutions

•Strong verbal and written communication and interpersonal skills

•Attention to detail

•Able to thrive within a fast-paced environment

•Able to maintain a high level of confidentiality

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

•Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

•Able to sit or stand for extended periods of time

•Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

•Able to read and write at a high school graduate level

•Able to lift 10 to 20 pounds

•Able to view/read computer screen for extended periods of time

•Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

•Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Full-time