Executive Housekeeper

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations

Oversee Laundry Operations

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Housekeeping/Laundry team

Competent in property management systems

Assist other departments wherever necessary

What are we looking for?

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

A successful track record of managing a large team

A high school certificate or equivalent

High level of commercial awareness and cost control capabilities

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

IT proficiency

Excellent grooming standards

Flexibility to respond to a range of different work situations

Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

Strong organizational, budget management, and problem solving skills

Strong communication skills

A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems

Leaders involved in the pre-opening of a hotel need a mix of technical expertise, operational know-how, strategic thinking, and leadership skills to ensure the property launches successfully. Here are the key required skills:

1. Project Management

• Ability to manage timelines, budgets, and resources effectively.

• Overseeing pre-opening activities like construction, procurement, and vendor coordination.

• Ensuring compliance with deadlines and regulatory requirements.

2. Strategic Planning

• Developing and implementing a detailed pre-opening roadmap.

• Setting priorities, identifying critical tasks, and anticipating potential challenges.

• Creating operational workflows and systems before the opening.

3. Operational Expertise

• Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.

• Ensuring operational readiness and team training before opening day.

• Coordinating with various stakeholders to meet brand standards.

4. Team Leadership and Development

• Hiring, onboarding, and training staff for various departments.

• Inspiring and motivating the pre-opening team to stay focused and aligned with goals.

• Promoting collaboration and addressing staff concerns during high-pressure times.

5. Budgeting and Financial Management

• Managing pre-opening budgets for staffing, marketing, and procurement.

• Analyzing forecasts to ensure the hotel’s financial health post-opening.

• Negotiating vendor contracts and overseeing cost control.

6. Brand Knowledge and Standards Implementation

• Deep understanding of the hotel’s brand standards and values.

• Ensuring consistency in design, service, and operational practices.

• Implementing quality assurance processes aligned with the brand.

7. Crisis Management and Problem-Solving

• Quickly addressing unexpected challenges during construction, staffing, or equipment setup.

• Maintaining calm and finding solutions under tight deadlines.

• Managing risks and ensuring safety compliance.

8. Attention to Detail

• Overseeing the final stages of construction, design, and furnishing to ensure perfection.

• Ensuring operational processes and service standards are fully ready for the opening.

9. Communication and Stakeholder Management

• Keeping all stakeholders, including owners, investors, and the management company, updated on progress.

• Maintaining transparent communication with the team and external partners.

• Acting as the face of the project during pre-opening press and community events.

10. Adaptability and Resilience

• Flexibility to adapt plans when unforeseen challenges arise.

• Maintaining focus under high-pressure and fast-paced conditions.

• Balancing long-term goals with immediate pre-opening demands.

Successful leaders in hotel pre-openings must also possess a customer-centric mindset, ensuring the guest experience is the primary focus from day one.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time