Call centre representative

Sure! Here’s a professional job description for an Inbound Caller (UK Shift) position:

Job Title: Inbound Caller – UK Shift

Location: Zirakpur, Mohali

Shift Timing: UK Shift (e.g., 1:00 PM – 10:00 PM IST)

Job Type: Full-Time

Experience: 0–2 Years

Salary: [“As per industry standards”]

Job Description:

We are looking for a proactive and customer-oriented Inbound Caller to join our dynamic support team for the UK shift. The ideal candidate will be responsible for handling incoming calls from UK-based customers, addressing inquiries, resolving issues, and providing excellent service in a professional manner.

Key Responsibilities:

• Answer incoming calls from customers and respond to their queries efficiently and effectively

• Provide accurate information regarding products/services, billing, and support issues

• Handle complaints with empathy and patience, aiming for first-call resolution

• Maintain detailed call logs and update customer records in the system

• Work collaboratively with team members and other departments to resolve escalated issues

• Meet daily/weekly call handling targets and quality assurance standards

• Follow communication scripts and standard operating procedures

Requirements:

• Excellent verbal communication skills in English (UK accent is a plus)

• Prior experience in a customer service or call center role is preferred

• Strong listening and problem-solving abilities

• Ability to work under pressure and multitask effectively

• Basic computer literacy and familiarity with CRM tools

• Flexibility to work UK business hours (including occasional weekends if needed)

Benefits:

• Competitive salary package

• Performance-based incentives

• Paid training and development opportunities

• Friendly and supportive work environment

• Growth and career advancement opportunities

To Apply:

Please send your updated resume to with the subject line: Inbound Caller – UK Shift Application.

Let me know if you want this tailored to a specific industry or company tone (formal, casual, etc.).