Loan Receptionist

Job Description

Loan Receptionist

Are you a creative thinker, motivated problem solver and a team player who is looking for an opportunity to pursue your interests and influence your own career development? If you are looking for a meaningful career and enjoy working with people then Waterbury CT Teachers Federal Credit Union (WCTFCU) is the place for you!

At WCTFCU we strive to be a financial services leader in our community and our goal is to Educate, Elevate and Empower all of our members for financial success.

We offer an excellent work life balance along with competitive pay and generous company incentives for all employees including paid time off, life insurance, a 401(k) plan with a 6% match, health, dental and vision insurance, career development training, tuition assistance and more.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet members visiting the loan department and answers telephone for loan department. Acts as fact finder for member needs, directing members and/or calls to appropriate lending personnel.

2. Retrieves messages from general loan voicemail for proper disposition.

3. Maintains a full working knowledge of all lending policies, guidelines, and procedures.

4. Maintain a working knowledge of other credit union products and services to cross sell to members as their needs are determined.

5. Receive and process all incoming mail for loan department.

6. Processes Weekly Paid Loan Report.

7. Prepares and mails appropriate correspondence, releases collateral, and performs file maintenance on the core data processing system.

8. Monitors insurance coverage where necessary. Ensures reinstatement of coverage when appropriate.

9. Images new loan files.

10. Upload and disburses loans from the loan origination system to the core data processing system.

11. Process and maintain Loan ACH payments processes.

12. Process incoming motor vehicle titles from DMV.

13. Maintain core data processing tracking system for receipt of title.

14. Prepare and file title in collateral storage.

15. Receive incoming recorded mortgage deeds and file in collateral storage.

16. Process home equity payoff requests, providing payoff letters and releases as necessary.

17. Receive and process loan payoffs, releasing collateral and maintaining the core data processing system as necessary.

18. Maintain strict adherence to Credit Union policy and procedures as well as consumer compliance law and regulations to include but not be limited to Bank Secrecy Act/Anti-Money Laundering Act and Office of Foreign Asset Control regulations, Fair Lending and Fair Housing regulations and security, and robbery procedures.

CORE COMPETENCIES

1. Member service oriented. Understands importance of super-serving the membership. Independent self-driven, collaborative personality.

2. Strong organizational skills, creative thinker, decision making insight, problem solver, “people” skills. Goes above & beyond for the department and the membership.

3. Proactive, positive, excellent communicator; both written and oral. Communicates clearly and concisely to present ideas, facts and technical information.

4. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and consumer compliance regulations.

5. Ability to write routine reports and correspondence.

6. Computer savvy, expert in use of standard office programs and networks. Proficient with Microsoft Word, Excel and PowerPoint.

EDUCATION/EXPERIENCE

1. High school diploma or equivalent or related job experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger; handle; or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

Salary Range - $42,000 to 54,000

Thank you for your interest in employment opportunities with Waterbury CT Teachers Federal Credit Union. Please note that due to the volume of resumes received, only candidates selected for an interview will be contacted.

WCTFCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.Company Description

Credit Union serving teachers and their families throughout Western CT.

Full-time