Implementation Project Manager

Summary:

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chain risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 100k+ active customers in over 100 countries spanning across a wide range of industries.

When a new client is engaged with Avetta, the Implementation Project Manager manages the software implementation project through to project completion. The Implementation Project Manager is one of the primary representatives for the client relationship with Avetta. The Implementation Project Manager is an expert on the Avetta SaaS platform, client solutions configuration and an efficient and effective project manager working between Avetta’s client and various internal stakeholder groups.

Primary Duties and Responsibilities

Manage the end-to-end implementation for new clients and existing client expansions.

Drive and lead the client kick-off meetings, in-person or virtually.

Ensure that client configuration and business requirements documents are accurate, complete, and signed-off by client including user-acceptance testing.

Define, set, manage and meet each set of project plan goals (adhering to internal process and timelines) to ensure client & Avetta expectations including project goals, timelines, contractor on-boarding and client engagement are met.

Present & implement best practice workflows to the client, and appropriately respond to clients’ needs to align their internal process to the Avetta platform.

Maintain effective communication with internal and external stakeholders.

Understand use-case scenarios of standard configuration vs. non-standard configuration.

Verify internal testing of the configuration and/or developed functionality is completed.

Serve as subject matter expert (SME) regarding implementation processes, workflows, timelines and best practices.

Continually analyze and improve new and existing client implementation processes and procedures.

Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.

Maintain and improve all Avetta implementation project resource documents.

Provide mentoring and coaching for other Implementation Project Managers and assist with training of new team members.

Preferred Skills:

Ability to place the client first and manage client facing communications.

Excellent communication skills -- interpersonal, written and public speaking.

Organized and able to manage multiple clients/projects concurrently.

Superior customer service to internal and external clients.

Strong leader who is able to work in a team environment and solve problems creatively and efficiently.

Comfortable using technology and able to explain it effectively to others.

Attention to detail; especially as you monitor data and analyze reports especially those associated with contractor/supplier yield metrics, client satisfaction and initial user adoption.

Strong organizational and time management skills.

Hold people accountable, keeping to deadlines, escalation process experience.

Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment.

Ability to identify, engage and manage necessary resources (including personnel & fiduciary).

Preferred Qualifications

Prefer a bachelor’s degree in a technical or management related field of study

Project Management Professional (PMP) or similar certification preferred

Equivalent work experience may be accepted

3 years of project management experience within software/SaaS industries

MS Project, Jira or equivalent project management software experience required