Account Support Specialist - CO
Description:
About WITHIN & Brkfst.io
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Movado Watches and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
Brkfst.io is an incubated venture within WITHIN, focused on connecting creators with major brands to produce impactful ads at scale.
We are and we connect creators with big brands to make impactful ads at scale. We have a network of thousands of content creators with a variety of different skill-sets, and we’re looking to build a program that empowers them to create great ads for brands like Corkcicle, Perfume.com, Casper Mattresses, & more!
This is a very ambitious project and our roadmap is full of exciting features, so we’re looking for people who love innovation and want to be challenged. We’re a small team of scrappy individuals who are growing fast, and we’re looking for someone to grow with us.
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Locations
NYC: 43-01 22nd St Suite 602, Queens, NY 11101
Bogotá: Av. Cra 19 #100-45, Bogotá, Floor 12
Mexico City: Av Paseo de la Reforma 296, floor 25 office 111
About the Role:
We are seeking a detail-oriented, data-savvy, and organized Accounts Support Specialist to provide essential support to our accounts team. This role is ideal for a highly dependable and task-focused individual who enjoys working with numbers, data sets, and Excel spreadsheets to drive project efficiency. The Accounts Support Specialist will be responsible for assisting with both technical and administrative tasks that ensure smooth internal operations. This position is not client-facing and is designed for a hands-on, task-heavy role without a defined growth plan.
Responsibilities include but are not limited to;
Coordinate with our network of creators to ensure timely delivery of assets and adherence to project specifications.
Track deadlines, organize to-do lists, and update project management tools (e.g., Asana, ClickUp) with accurate progress reports.
Assist with building and managing ads on paid social platforms, including data entry, budget tracking, and asset versioning.
Perform recurring data analysis using Excel or Google Sheets, including use of formulas, pivot tables, conditional formatting, and basic chart building.
Compile campaign performance metrics and create reporting decks using data visualization tools (Excel, Google Sheets, PowerPoint, etc.).
Support the team in identifying patterns or anomalies in campaign data and making recommendations for improvement.
Create presentation materials and data summaries to be reviewed by senior account staff for internal and client-facing meetings.
Perform quality checks on campaign data inputs, creator submissions, and reporting dashboards to ensure high levels of accuracy.
Execute additional support tasks as needed to ensure account team operations run smoothly and efficiently.
Requirements
Bachelor’s Degree or equivalent experience.
Strong proficiency in Excel/Google Sheets — including data cleaning, formulas, sorting/filtering, pivot tables, and charting.
Analytical mindset with a passion for problem-solving and attention to detail in working with data.
Ability to build reports, manage data workflows, and support social media campaign tracking.
Demonstrated ability to handle multiple projects and tasks simultaneously with minimal oversight.
Strong written and verbal communication skills to coordinate internally and with external partners.
Comfortable navigating ambiguity and adapting to changing processes and priorities.
Team-oriented but highly capable of working independently on task execution.
Experience Preferred:
Familiarity with the operations of a creative, marketing, or advertising agency.
Experience working with social platform analytics (e.g., TikTok Ads Manager, Meta Ads Manager, etc.) is a plus.
Exposure to marketing dashboards or tools like Looker Studio, Tableau, or other BI platforms is a bonus.
Our interview process includes, but is not limited to the following:
Excel and Typing Test
We offer a competitive salary and benefits based on ability level, including:
Base Salary - 4.5M COP
Unlimited vacation policy
Food stipend
Internet/phone stipend
Dog friendly office
Professional Development Program
This is a fully in-office role based in Bogotá, Colombia. Candidates must be available to work on-site five days a week.