Customer Game Support

Job Description

Location: Remote in TEXAS ONLY

Starting pay: $12/hr

Full-Time Position. Must have open availability.

CUSTOMER SERVICE AGENT

Our Customer Service Agents are responsible for maintaining positive relationships with our game

players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This

includes a wide variety of gameplay needs, technical advice, account billing requests, and product

information. Successful candidates will typically have a positive attitude, passion for gaming, analytical

thinking, computer savvy, and experience in customer service contact centers. We offer a fun, exciting,

and challenging environment in one of the most energizing gaming organizations in the industry!

RESPONSIBILITIES

Interact with our customers in all of our gaming environments to promote customer satisfaction

Handle customer requests for our entire catalog of products and services, including:

o Help with Product information, Account Billing requests, Technical help, Gameplay

help

o A mix of Email, Chat and Social networking

Maintain a working knowledge of our products and services

o Standard console and PC products

o Massively Multiplayer Online games

o Other online services

o All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)

Contribute to record keeping knowledge management for product knowledge bases

Create, edit, review, and publish content for the Customer Services department in response to

requests from internal stakeholders/external users

Maintain accuracy, relevancy of all internal/external content

REQUIREMENTS

Strong English language fluency

Have excellent verbal and written communication skills [English]

Have excellent editorial skills with the ability to write clearly for a diverse audience

Strong customer service ethic, positive attitude, and enthusiasm

Creative and analytical thinking

Professional communications skills

Passion for gaming

Familiarity with online environments and social networks

Technical troubleshooting ability with Microsoft Windows operating system

Familiarity with productivity software, including Microsoft Office products

Good typing skills

PLUSES

Experience in entertainment software industry

Knowledge and passion for massively multiplayer online games

1+ years writing/editing/technical communication experience

Familiarity with MacOS or Mobile operating systemsCompany Description

Connecting Companies with Good Employees, and Employees with Good Companies!

Full-time