Air Import Manager

Air Import Manager

My client is a dynamic and growing freight forwarding company with a strong global network. We are seeking a highly motivated and experienced Air Import Manager to lead and develop our Air Import department at our Queens, NY office. This is a key leadership role responsible for ensuring efficient, compliant, and profitable air import operations, delivering exceptional service to our clients.

Key Responsibilities:

Operational Leadership: Oversee and manage all aspects of the air import process, from quotation through to final delivery.

Ensure all import activities are conducted in compliance with relevant regulations (HMRC, airline security, etc.).

Develop and implement efficient workflows and Standard Operating Procedures (SOPs) for the Air Import department.

Monitor and optimize operational performance, identifying areas for improvement and implementing solutions.

Manage relationships with airlines, handling agents, customs brokers, and other service providers.

Troubleshoot and resolve any operational issues or delays effectively and efficiently.

Team Management & Development: Lead, mentor, and develop the Air Import team, fostering a positive and collaborative work environment.

Set clear performance expectations, monitor individual and team performance, and provide regular feedback.

Identify training needs and facilitate professional development opportunities for team members.

Manage team workload, allocate resources effectively, and ensure adequate staffing levels.

Conduct regular team meetings and communicate key company updates and operational changes.

Financial Management: Monitor and control departmental costs, ensuring profitability and adherence to budget.

Negotiate rates and service agreements with airlines and other vendors.

Ensure accurate and timely invoicing and cost recovery.

Contribute to the development of pricing strategies for air import services.

Client Relationship Management :Act as a point of escalation for complex air import inquiries and issues.

Maintain strong relationships with key clients, understanding their specific needs and ensuring service excellence.

Collaborate with the sales team to develop and implement solutions for new and existing clients.

Participate in client meetings and presentations as required.

Compliance & Documentation :Ensure all import documentation (AWBs, invoices, packing lists, customs entries, etc.) is accurate and processed in a timely manner.

Stay up-to-date on changes in customs regulations, airline procedures, and security requirements.

Implement and maintain robust record-keeping systems.

Conduct regular audits to ensure compliance.