Ocean Import Operations Coordinator

Ultimate Staffing is currently sourcing an Ocean Import Coordinator for our client in the College Park, GA area! This is a great opportunity to work with an international freight forwarding organization and is responsible for handling all aspects of ocean import customers' account management, including: booking shipments, arranging transportation details, dealing with customs clearances, handling claims, issuing invoices, and ensuring collections.

*Direct Hire Opportunity

*Salary ranges $50K-$60K

*Full time- 35 hour work week

*Hybrid opportunity- 3 days in office 2 days remote

Responsibilities:

Process ocean import shipments.

Enter and follow-up on international ocean export shipments.

Multitask and provide the highest quality of customer support while developing time sensitive and cost effective routings/quotations.

Develop relationships with a large and diversified customer base.

Review documentation for compliance of any and all shipment documentation.

Prepare air freight quotations and make transportation bookings.

Arrange shipments as per customer instructions following customer SOP and liaise with relevant departments to meet required deadline and service requirements.

Respond to customer requests in a timely manner.

Ensure import processes are completed in compliance with TSA, IATA, BIS regulations and procedures.

Be available to serve outside of business hours, holidays and weekends, as required.

Monitor shipments and update all tracking information in the company's systems.

Ensure customs entries are completed correctly as per customer instructions.

Arrange shipments as per customer instructions following customer SOP.

Ensure company meets required deadlines and KPIs set by customer.

Monitor shipments and update all tracking information in the company's system.

Handle warehouse inventory dispatches within the specified deadlines.

Raise invoices to customer within agreed KPI.

Review each file once invoice has been raised to ensure correct costing and sales tariff used.

Identify areas to maximize profitability by proactive file management

Maintain and develop customer relationships alongside customer solutions and any other relevant departments.

Understand individual customer needs and requirements.

Proactively manage operational files through agree

Requirements:

3-5 Years in Freight Forwarding industry only

Must have prior experience managing shipments from A-Z

Must have minimum 2 years of experience in negotiating rates

Ability to communicate and provide great customer service

Being able to work independently and part of a team

Knowledge of local and international carriers and routes

Geographical competence

Able to work under pressure and meet deadlines

Outgoing and forward-thinking mindset

Ability to navigate and work efficiently using TMS software (paperless environment)

Exceptional Customer Service skills (verbal and written)

Detail oriented, Self-motivated, Exceptional problem-solving skills

Good organizational skills and ability to learn and retain information to build core industry related skills.

Must know how to use and organize Microsoft Word, Excel, Outlook (Cargowise enterprise system REQUIRED)

Must provide industry references

Position requires pre-employment background screening for C-TPAT, TSA.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.