Residential Manager

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Residential Manager

SUMMARY

The Residential Manager is responsible for overseeing the day-to-day operations related to the owner experience and sales of the Pendry Barbados Residences. This role also supports the sales and marketing efforts of the sales team, yet, reports directly to the Director of Residences. This includes but is not limited to sales and marketing efforts, owner communications, budget management, owner services and the general care of the residences, grounds, and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. This position focuses on delivering flawless service to all owners and their guest by supporting the Residential Concierge team.

ESSENTIAL FUNCTIONS

Manages the real estate sales immersion process on site by coordinating and administering for potential buyers, stakeholders, development partners, affiliates, associates and marketing/sales team and related vendors/partners

Local ambassador in the community through outreach and awareness of the projects to key influencers and potential lead generation sources

Works closely with the Company’s respective teams as it relates to supporting the residential sales efforts, marketing, and operational needs.

Coordinate with Montage International corporate level marketing and branding disciplines to ensure adherence to all brand standards and review processes.

Assemble market data and provide periodic reporting of this information to the project Owner.

Researches a variety of information for the purpose of providing market or competitive real estate and global branded residential information

Responds to sales inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction

Assists with incoming collateral for approval by proofing and editing as necessary.

Maintains the library of collateral, advertisements, marketing pieces and public relations articles ongoing for the division

Upholds all hotel operational standards that align with the brand business strategy and execution

Works collaboratively to adhere to work processes and systems in place to support the execution of the residential onsite operation

Serves as a liaison to Association shared services Directors (ie Housekeeping, engineering, security, human resources and accounting)

Supports the facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care

Educates all hotel associates on property about Residences through regular communication and training and supports the Residences recognition program

Provides input and planning on an ongoing basis to address business needs and maintains operational service standards

Responsible for the day to day operation of the Owner’s Lounge; forecasting of F&B needs, overall appearance and deliver of service to owners

Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.

Educates owners on services provided (ie basic and ala carte such as preventative maintenance)

Supports the onboarding of new owners and move-in process

Executes the monthly Residences newsletter: At Home

Manages all onsite outreach related to owner communications and special events

Develops relationships and recognizes preferences for each owner based on needs and desires of that owner

Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection

Maintains complete knowledge of and complies with all hotel and residence policies and procedures

Training and support of the Residential Concierge Team

Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly newsletter, resort features, services, and restaurant food concepts and information as well as other concierge related items

Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other hotels in the portfolio

Processes invoices and reviews financial management reports

Works closely with outside vendors, contractors and engineering during owner renovations or maintenance work and builds trust and relationships to ensure a smooth process

Assists with executing preventative maintenance plans and ongoing status communications

Assists with preparing residences for inspections and closings

Works on house account billing, RMA billing and ala carte services

Reviews with Director of Residences the financial reporting and provides input in identifying budget variances and addresses accordingly

Implements invoice processing, coding and approvals for residential billing

Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval.

Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing team

QUALIFICATIONS

College Degree

Property Management License/Certification preferred

Previous managerial experience with luxury residential or luxury hotel industry preferred

Familiarization with rental management programs as it relates to SEC regulations preferred

Past experience managing a variety of outside vendors such as contractors and interior designers preferred

PHYSICAL REQUIREMENTS

Must be able to sit at a desk for at least 5 hours per day. Walking and standing are required the rest of the working day. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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