Technical Support Specialist

We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our IT support team. This role is responsible for assisting users with technical issues, troubleshooting hardware and software problems, and ensuring a smooth IT experience for all end-users.

Key Responsibilities:

Provide first-level contact and problem resolution for users with hardware, software, and application issues

Respond to support requests via phone, email, chat, or ticketing system in a timely and professional manner

Diagnose and resolve technical hardware and software issues (e.g., operating systems, networking, printers, etc.)

Escalate more complex issues to higher-level support or relevant departments as needed

Maintain detailed records of user issues and resolutions in the help desk system

Install, configure, and maintain computer systems, software, and peripheral equipment

Educate users on basic troubleshooting steps and best practices

Collaborate with IT team members to identify recurring problems and implement solutions

Ensure security and privacy of networks and computer systems

Qualifications:

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred

Proven experience in a technical support or help desk role

Strong understanding of computer systems, mobile devices, and other tech products

Experience with Windows/Mac OS, Microsoft Office Suite, and remote support tools

Excellent communication and problem-solving skills

Ability to explain technical issues clearly to non-technical users

Customer-service orientation and patience

IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Work Environment:

Full-time or part-time position

May work on-site, hybrid, or remote depending on company needs

Fast-paced, collaborative environment with opportunities for advancement