Entry Level Customer Service Rep

Job Description

Description

Synchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions.

Job Summary: The Entry Level Customer Service Rep will provide support to the customer service team, assisting with client inquiries, processing orders, and ensuring customer satisfaction. This role is ideal for individuals looking to start their career in customer service.

Salary range:

$18.00 - $28.00 per hour

Key Responsibilities

Answer and direct customer inquiries via phone, email, and chat.

Assist in processing orders and returns.

Maintain accurate records of customer interactions.

Provide support to senior customer service representatives.

Help resolve customer issues and escalate when necessary.

Skills, Knowledge and Expertise

High school diploma or equivalent.

Strong communication and interpersonal skills.

Basic computer proficiency.

Ability to work in a fast-paced environment.

Customer-focused attitude.

Benefits

Health, dental, and vision insurance.

Paid time off (vacation, sick leave, and holidays).

401(k) retirement plan with company match.

Professional development opportunities.

Full-time