Call Center Representative

We are seeking a reliable and customer-focused Call Center Representative to join our team. In this role, you will handle incoming and/or outgoing calls to assist customers with inquiries, complaints, orders, or service requests. The ideal candidate is a clear communicator, problem solver, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

Answer inbound calls and respond to customer inquiries promptly and professionally

Make outbound calls to follow up with customers, conduct surveys, or promote products/services

Resolve customer issues and complaints with patience and efficiency

Provide accurate information regarding products, services, billing, or account details

Document all call information according to standard operating procedures

Escalate unresolved issues to the appropriate departments or supervisors

Meet individual and team performance goals (e.g., call quality, call volume, resolution rate)

Stay informed on product updates, policy changes, and company offerings

Uphold company standards for professionalism and customer service in every interaction

Qualifications:

High school diploma or equivalent (some college preferred)

Previous experience in a call center or customer service role is a plus

Excellent verbal communication and active listening skills

Strong interpersonal skills and a customer-first attitude

Proficiency with call center software, CRM systems, and basic computer tools

Ability to multitask, manage time effectively, and work in a fast-paced environment

Patience, empathy, and a positive tone in handling customer interactions

Work Environment:

Full-time or part-time; may include nights, weekends, and holidays based on business needs

Remote, hybrid, or on-site depending on company policy

Performance-based bonuses or incentives may apply