Customer Service Representative

We are seeking a friendly, proactive, and solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, responsible for answering questions, resolving issues, and providing a positive customer experience across multiple channels.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media

Identify customer needs and provide appropriate solutions or alternatives

Handle product/service issues, resolve complaints, and ensure customer satisfaction

Process orders, returns, exchanges, and account updates accurately

Maintain thorough and accurate records of customer interactions in CRM systems

Escalate unresolved issues to the appropriate team or supervisor

Collaborate with other departments (sales, technical support, logistics, etc.) to address customer concerns

Stay informed on company products, services, policies, and promotions

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree a plus)

Proven experience in a customer service role or similar position

Excellent communication and interpersonal skills

Strong problem-solving skills and a customer-first mindset

Ability to multitask, prioritize, and manage time effectively

Proficient with computers and customer service software (e.g., Zendesk, Salesforce, Freshdesk)

Positive attitude and a team-player mentality

Work Environment:

Full-time or part-time; shift-based work may include evenings, weekends, or holidays

Office-based, remote, or hybrid depending on company policy

Fast-paced environment requiring adaptability and professionalism