Cruise Terminal Manager (Operations Manager)

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

Cruise Norfolk, our 80,000 square foot terminal, is excited to welcome visitors to The Mermaid City. We are looking for an experienced Cruise Terminal Manager to be responsible for the daily operations of the Half Moone Cruise Center, as well as the operational aspects of Norfolk's cruise ship program. This role involves collaboration with external teams, government entities, cruise line partners, and contract teams to ensure seamless operational and customer service while continuously developing partnerships.

Department Hiring Salary Range: $59,393 - $98,237

Essential Functions

Essential functions include but are not limited to:

Directs the daily operations of the center by monitoring staff requirements, conducting building inspections to ensure facility safety, interacting with staff and guest and facilitating operations meetings.

Coordinate ship arrivals and departures

Manage overall logistics and coordination between cruise and terminal staff

Oversee all business and financial aspects including budget development, billing, tariff administration, and contracts

Provide smooth coordination between cruise line partners, terminal staff, contract teams, and government entities

Ensure all critical infrastructure, machinery and equipment meet operational standards and are maintained properly

Key responsibilities of this position include:

Operational Management/Oversight

Logistics and Coordination

Maintenance and Facility Management

Financial/Business Management

Passenger/Visitor Service

Safety and Security Compliance

Passenger/Visitor Service

Staff Supervision

Partnership Development

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent in Business Administration, Hospitality Management, Logistics, or related field.

Three years' experience in the travel, tourism, or hospitality industry preferred

Terminal management or port operations/logistics is preferred.

Demonstrated experience in budgeting/financial management is required

Additional Information & Requirements

Work Location: One Waterside Drive, Norfolk, VA 23510

Work Schedule: This is a full-time position with hours dependent on cruise schedule needs

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.