Resident Assistant - Laura's Home Women's Crisis Center

Description

Currently hiring Resident Assistant at Laura's Home for:

Full-Time: 2nd shift (3:00pm-11:00pm)

About us:

As a Christ centered organization, we are dedicated to reaching hearts and changing lives by caring for and empowering individuals experiencing homelessness in Cleveland. All employees at The City Mission (TCM) are ministers of the Gospel and are vital for the fulfillment of our mission: providing help and hope to all people through the transforming power of God's love. Therefore, it is essential that all employees of TCM have a personal relationship with Jesus Christ and agree with and abide by our Statement of Faith and Lifestyle Principles.

These core values represent our staff, and we will hire, reward, recognize, review, coach, and correct based on these core values:

We are called to serve Christ and others

We believe God transforms lives

We commit to steward well

We succeed by working together

We care for every person knowing all are made in the image of God

Job Summary:

Through a strong Christian worldview, the Resident Assistant (RA) is a frontline communicator and is responsible for ensuring the safety and security of all people and property at Laura's Home.

Supervisory Responsibilities:

None.

Essential Job Functions:

Ensures Safety and Security

Maintains the safety & security of Laura's Home- all people and property - by following procedures and enforcing rules and boundaries.

Monitors resident activities

Responds to all incidents and emergency situations

Performs physical rounds of buildings and property

Performs searches of bags

Watches security cameras for irregularities, concerns, or problems

Maintains safe and clean front desk

Frontline Communication

Communicates courteously and professionally with all callers, visitors, and residents.

Refers residents and callers to appropriate staff.

Documents all shift activities, including incident reports and resident behaviors.

Completes intake paperwork and reviews rules with new residents.

Requirements

Competencies:

All StaffUnique for this JobSoftware SkillsSituational AdaptabilityAction Oriented MS Outlook - Email & Calendar (Basic)CompassionApproachability Microsoft Teams (Basic)ComposureDecision Quality Microsoft Word (Basic)People FocusProblem SolvingGeneral Computer Software (ex. UKG, Relias, etc.) (Basic)Communicates EffectivelySafety and Security

Education/Experience:

High school diploma or GED required.

Experience working with individuals in crisis is preferred.

Experience in de-escalation and crisis management is preferred.

Additional Eligibility Qualifications:

Flexibility to work additional and various shifts.

Essential Physical and Mental Functions:

Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).

Climb stairs.

Constantly bend/twist at waist/knees/neck to perform various duties.

Lift, carry, or move 40 pounds.

Constant use of both hands, fingers, and arms in reaching/handling/grasping.

Lift both arms over the head, holding items overhead.

Operates a computer as needed

Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.

Constant use of hearing (correctable hearing to normal level required) for day-to-day job functions

Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.

Work in various environments including adverse outdoor conditions such as cold, rain or heat.

Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.

Must be able to handle pressure of constantly working with individuals in crisis.

Must be able to handle pressure of interruptions in daily activities.

Subject to excessive noise

Spiritual Requirements:

Professes Jesus as Lord and Savior

Believes the Bible to be the inspired, infallible, & ultimate authoritative Word of God (II Timothy 3:16; II Peter 1:21)

Patterns life after the example of Jesus and the commands and principles found in the Bible - consistent with TCM's doctrinal statement, statement of faith, and lifestyle principles

Desires to serve the Lord

"APPLICATIONS WILL ONLY BE ACCEPTED THROUGH THE CITY MISSION'S WEBSITE"

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.