Service Desk Agent - Months Contract +Extension

Job Description

Location: 4343 Easton Commons, Columbus, OH 43219

Contract Duration: 12 months with possible extension

Work Schedule Overview:

Onsite Start: All classes and training sessions will be held onsite for 4-5 Weeks.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work—3 days in-office and 2 days from home—for greater flexibility and convenience.

Job Responsibilities for Client Support Service Professional:

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.

While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system.

The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution.

An understanding of technology and the ability to apply that knowledge to support all existing systems

Provides investigation, diagnosis, resolution and recovery for hardware/software problems

Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced 7x24x365 work environment.

Full-time

Hybrid remote