Business Systems Analyst

We Make Life More Rewarding and Dignified

Location: Kaunas

Department:

Responsibilities:

Manage key ITSM processes (Incident, Problem, Change, and Service Request Management) to ensure effective execution

Analyze ITSM processes for improvement opportunities and document enhancements

Lead workshops to capture requirements and promote continuous improvement

Collaborate with Global IT teams to implement ITSM tools aligned with best practices

Configure and customize ITSM platforms to meet business needs

Coordinate with vendors for successful ITSM solution deployment and integration

Provide ongoing support for ITSM applications, minimizing operational disruption

Analyze service performance data to identify trends and improvement areas

Develop performance metrics and dashboards for service delivery insights

Use data to recommend and implement service improvements

Engage stakeholders to align on ITSM goals, gather feedback, and drive improvements

Develop and deliver training, coaching, and ensure staff stays current with ITSM best practices

Requirements:

Number of Overall Years Necessary: 2-5

Minimum of 2 years of experience in the ITSM field, including hands-on work with ITSM systems

BS/BA Computer Science or equivalent related field of study is preferred

Application knowledge in Engineering and Manufacturing: SAP or other Plant Maintenance/Calibration; Real-Time Machine Data Acquisition and Performance (OEE); Product Labeling; and SAP ECC/S4 Hana Manufacturing and/or practical experience

Strong proficiency in ITSM tools and Microsoft O365 applications including PowerBI

Experience working globally with ability to work within multi-cultural teams

Solid understanding of both IT business applications and technology infrastructure in relation to ITSM

Strong people skills, with the demonstrated ability to communicate effectively with associates at all levels within the organization

Company Offers:

Learning and development-oriented culture

Annual bonus based on personal performance

Additional bonus based on company performance

A benefits package, including health insurance, to support your well-being

Flexible working hours

Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price

Team-building, summer festivals, and special events

Associate well-being program – free professional consultations with psychology, law, and finance specialists

Free charging stations for electric cars

24/7 accident insurance.

We guarantee confidentiality and will inform only selected candidates.

Salary:

2400-3500 Eur Gross/month.

From 2400 (before taxes) after assessing your competencies and work experience.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34419