Customer Service Logistics

Company Overview

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Description

We are looking to add a motivated individual to our team in the role of Logistics Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting customer orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office.

Responsibilities include, but are not limited to the following:

Order Processing & Management

Receive, review, enter, and process customer orders accurately

Verify order details, including pricing, product availability, and shipping requirements

Track open sales orders, answer customer questions regarding order status and delivery

Coordinate with internal teams to ensure timely order fulfillment

Process product returns per ARB policy

Inventory & Warehouse Coordination

Work closely with warehouse staff to track stock levels and product availability

Monitor order status and provide tracking updates to customers

Address shipping issues such as delays, damages, or lost shipments

Customer Service

Assist with issue resolution, and overall customer service and support related to orders

Resolve tickets representing consumer-generated technical order related requests or problems

Refer customers to published materials, secondary sources, and more senior staff when needed

Answer frequent phone calls in a polite and professional manner

Other

Participating in product training and new product launches

Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)

Identify critical distribution issues and online technical issues and report them to the correct personnel

Other related tasks as assigned

Experience/Skills

2+ years of inventory management, supply chain, order fulfillment or related experience required

Knowledge of MS Office Suite and JDE software strongly preferred

Excellent problem-solving and troubleshooting skills

Courteous and helpful phone presence

Strong customer-service skills

Collaborative mindset

Detail oriented

Ability to work and thrive both independently and in a team environment

Compensation/Benefits

Competitive pay

Medical/Dental/Vision/Life insurance

10 paid holidays

Paid vacation/Sick leave

401K with 3% company contribution

Employee Discount

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Schedule:

8 hour shift

Monday to Friday

Experience:

Customer service: 2 years (Preferred)

Ability to Commute:

Auburn, WA 98001 (Required)

Work Location: In person