Sales Admin Support Executive

ABOUT US

Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launching not one but TWO brand new ships in 2025! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

With our 3 brands Royal Caribbean, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. We cover the globe. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative, and we are unstoppable.

THE POSITION

Working within the Sales Administration function. This role reports into the Sales Administration Manager. The role is responsible for all aspects of Sales Admin (Trade & Internal) working to processes with agreed SLA. The role is a business support role covering the below tasks:

Manage the Royal Sales Support inbox

Co-manage the dual branded support inbox

Creation of Business Partnership Agreements

Updating Profiles in the AS400 internal system

Create Sales Guides and Pricing Guides for internal & external use

Provide a day to day support to FST

Attend and support events as required

To liaise with our Contact Centre on escalated issues – where required

Approve our loyalty programme requests and

To liaise with Call Centre on any resolution trade enquiries

To provide Club Royal support for escalations and queries on Accounts

Auditing support for general booking claims

Salesforce Support for Account updates

Invoice uploads for coop marketing

QUALIFICATIONS AND EDUCATION

Minimum 1 year working in a sales support function role

Travel industry experience desired but not essential

Troubleshooting skills required to support Trade Partner issues across Trade Platforms

Required to learn internal systems

Provide a customer service support to enquiries

INTERNAL/ EXTERNAL RELATIONSHIPS

Sales Administration Executives

Sales Administration Manager

Revenue Relationships Manager

Sales Enablement Director

Trade Loyalty Executive

Trade Marketing Team

Key Account Managers UK&IE

Sales Development Managers UK&IE

Training Manager

OTHER DETAILS

Full time Monday – Friday 9:00am – 5:30pm

Permanent

WHAT WE OFFER

At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.

We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression. Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.

With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. We currently work a combination of days in the office and work from home.

Come join the team - Journey with us, succeed with us, grow with us.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

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