Junior Account Manager

Job Type

Full-time

Description

Job Description

Date: January 2025

Position: Junior Account Manager

Reporting to: President/CEO

Job Description

Overview:

The Junior Account Manager will play a crucial role in managing and growing client relationships while assisting in the execution of IT strategies and service delivery. This entry-level role is ideal for a motivated professional looking to gain experience in managed IT, cybersecurity, cloud, and business technology solutions.

As a Junior Account Manager, you will support the Senior Account Managers in client interactions, project coordination, and business development efforts. You will act as a trusted advisor to customers, ensuring their IT needs are met while identifying opportunities for growth. This role requires strong communication skills, problem-solving abilities, and a proactive approach to client engagement.

Key Responsibilities:

Client Relationship Management

Act as a primary point of contact for assigned small and mid-sized business (SMB) clients.

Assist in managing existing customer accounts by building and maintaining strong relationships.

Work with clients to understand their business needs, IT challenges, and technology goals. Customer Success & Support

Assist in scheduling and preparing Quarterly Business Reviews (QBRs) for clients.

Work closely with internal teams (engineering, sales, and support) to ensure smooth service delivery.

Monitor client support tickets and project progress to ensure timely resolutions and customer satisfaction. Sales Support & Business Development

Identify upsell and cross-sell opportunities for additional IT services such as cybersecurity, cloud solutions, and infrastructure upgrades.

Assist in the creation of proposals, quotes, and service agreements for new and existing clients.

Support the Senior Account Managers in business development activities, including lead generation and market research. Project Coordination & Service Oversight

Assist in managing client IT projects, ensuring deliverables are met and expectations are aligned.

Work with technical teams to ensure smooth execution of IT implementations, migrations, and security upgrades.

Track and report on client engagement metrics, satisfaction levels, and service effectiveness. Billing & Account Maintenance

Review monthly invoices, ticket reports, and service utilization to ensure billing accuracy.

Address client inquiries related to IT services, costs, and performance metrics.

Help maintain account documentation and records in CRM and PSA systems (e.g., Kaseya, ConnectWise, etc.). Qualifications & Skills

1-3 years of experience in account management, customer service, or business development (preferably in IT or technology services).

Basic understanding of Managed IT, Cybersecurity, Cloud Solutions, and IT Infrastructure.

Strong verbal and written communication skills with the ability to explain technical concepts to non-technical clients.

Excellent organization and time management skills to handle multiple accounts and priorities.

Ability to collaborate with internal teams and coordinate resources to resolve client issues.

Proficiency in Microsoft Office, CRM platforms, and IT service management tools.

Customer-focused mindset with a proactive approach to problem-solving and relationship-building.

Valid U.S. driver's license and ability to travel to client sites as needed. Compensation & Benefits:

Base Salary: $55,000 - $65,000

Performance-Based Incentives: Opportunity for bonuses based on account growth and retention.

Why Join Logical Net?

At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you'll gain valuable industry experience, mentorship, and opportunities for career advancement in the ever-evolving world of IT and cybersecurity.

If you're eager to build a career in technology account management and want to be part of a forward-thinking team, we'd love to hear from you!

Salary Description

$55,000 to $65,000