Global Security Operations Center Manager

Are you a dynamic leader with a passion for security and technology? Join us as a Global Security Operations Center (GSOC) Manager! You'll lead shift-based teams, oversee strategic programs, and communicate effectively. Your role includes monitoring security alarms, coordinating resources, engaging with stakeholders, reporting insights, assessing performance, ensuring travel safety, and managing incident responses.

What's in it for You

Competitive Salary: $115,000 / year

Work Site Location: Santa Clara, CA

Set Schedule: Monday through Friday, day shift This position may require long hours and weekend work.

Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth: Career growth opportunities at GardaWorld

Travel: Travel expectations vary by branch, with daily visits to client sites within the market. Your Responsibilities

Oversee daily operations of the GSOC, ensuring efficient monitoring and response to security incidents.

Lead a team of security analysts in gathering, analyzing, and disseminating intelligence to support proactive decision-making.

Develop and implement emergency management protocols and procedures to enhance crisis response capabilities.

Collaborate with cross-functional teams to integrate intelligence into business operations and strategic planning.

Maintain cutting-edge technology and systems to support security operations and intelligence analysis.

Conduct regular training and exercises to prepare staff for emergency situations.

Foster a culture of continuous improvement and innovation within the GSOC team. Your Qualifications:

• The ideal candidate will have a minimum of 4 years of experience in a GSOC environment with multiple years serving in a GSOC Lead/Manager capacity

• Have extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software

• Have demonstrated effectiveness in managing complex people, process and technical projects

• Have excellent analytical and problem-solving skills to drive process improvement

• Be an excellent communicator, whether writing, speaking or presenting

• Have demonstrated expertise in developing, implementing and managing control center programs.

• Have experience gathering and analyzing data to create useful metrics that support positive change

• Demonstrated ability to manage effectively change and conflict

• Be adept at managing crises; provide front-line leadership in coordinating responses to a myriad crisis situations • Have the ability to lead a cross-functional team

• Be a dependable team player with strong business acuity, enthusiasm and a positive attitude

• Possess an impeccable work ethic and a high degree of integrity

• Possess general knowledge and understanding of State and Federal Employment laws

• Extensive experience using the latest Tools and Technology in the GSOC environment.

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Your Skills and Competencies:

Competencies:

Crisis Management

Hands-on Approach

Business Acumen

Problem Solving

Communication

Consultation

Cultural Awareness

Leadership & Navigation

Relationship Management

Ethical Practice

Resilience Ideal Skills, Characteristics, & Experiences:

Excellent analytical and problem-solving abilities.

Results and people-oriented, balancing business considerations

Process-driven mentality

Highly organized

Self-motivated with a high sense of urgency

Stable, progressive work history

Excellent communication skills

Acts with integrity

Resilient and adaptable

Competitive spirit

Ability to develop relationships at all levels

Willingness to get involved in all aspects of the business

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.